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Frequently Asked Transcript Questions


Contacting the Office of Registration and Records


Having trouble ordering a transcript?

Our Transcripts staff is available during regular business hours to provide assistance. See contact information below.

How do I contact the Office of the Registration and Records?

110 Ceres Hall
North Dakota State University
Office of Registration & Records
Dept 5210, P.O. Box 6050
Fargo, ND 58108-6050

Phone: 701-231-7981 (local), 800-608-NDSU (toll free)
Email: ndsu.ordertranscript@ndsu.edu
Web: www.ndsu.edu/registrar

Office Hours:
8:00 a.m. to 5:00 p.m. — Monday through Friday (excluding holidays)
7:30 a.m. to 4:00 p.m. — During Winter, Spring, and Summer Breaks

Ordering Transcripts


How do I order a transcript?

Currently Enrolled Students
  • OPTION 1: (if currently enrolled)
  • OPTION 2: (for students who do not have a Social Security Number (SSN) entered into Campus Connection)
    • Submit a copy of your SSN card to the Office of Registration and Records (Ceres 110 or fax to 701-231-8959), or
    • Go to www.getmytranscript.com to order a transcript.
Former Students (With Campus Connection Access)

Former students who remember their Campus Connection access information, can access the system by logging in through Campus Connection. If unable to log in or don't remember your User ID and/or Password, see Campus Connection help page Obtaining Your User ID & Password for more information.

Former Students (Without Campus Connection Access)

Individuals who do not have a Campus Connection account and/or whose last term of enrollment was prior to Fall 2002 may order official transcripts through the National Student Clearinghouse secured site www.getmytranscript.com and select NDSU.

Alternative Ordering Option

Individuals who DO NOT have both a major credit card and a valid email address may complete and submit an Official Transcript Request Form, along with payment by check or money order, to the Office of Registration and Records at NDSU.

I don’t remember my Campus Connection user ID and/or password...what should I do?

See Campus Connection help page Obtaining Your User ID & Password for more information.

Can I order my transcripts over the phone, by email, or by fax?

Because of federal privacy regulations (FERPA), transcripts cannot be ordered over the phone, by email or by fax. (See the FERPA section below for more information.)

How many transcripts can I request?

You may order as many transcripts as you want. See Delivery & Payment Options for related charges for fees and quantity rates.

Will you complete and include additional paperwork that needs to accompany my transcript order?

Any paperwork that needs to accompany an official transcript can be uploaded electronically with the online order, faxed to 701-231-8959, or mailed to the Office of Registration and Records, NDSU Dept. 5210, P.O. Box 6050, Fargo, ND 58108-6050.

Note: When ordering through the National Student Clearinghouse, individuals can indicate that paperwork will be forthcoming in the "Special Instructions" box.

Delivery & Payment Options

  • Fees are $5 per transcript and based on orders received by 2 p.m. (Central time)
  • Processing time for orders received after 2 p.m. will begin the following business day
  • Surcharges are applied once per order, regardless of the number of transcripts

Method

Fee & Surcharges

Description

Mail

$5 per transcript

Transcript will be mailed to the requested recipient via regular 1st-class U.S. mail within two business days of order.

Hold for Pickup

$5 per transcript

Transcript will be available for pickup in the Office of Registration and Records, 110 Ceres Hall, two business days after receiving the transcript order.

Email/Secure PDF

$1.75 +
$5 per transcript

Transcript will be emailed to recipient within two business days of order. Transcript is emailed with Blue Ribbon PDF Security through secure transmission.

Same Day Pickup

$15 +
$5 per transcript

Transcript may be obtained the same day in the Office of Registration and Records, 110 Ceres Hall.

Fax & Mail Combo

$15 +
$5 per transcript

Transcript will be faxed to requested recipient same day and mailed to the same recipient by the following business day via regular 1st-class U.S. mail. (Faxes to U.S. and Canada only.)

Same Day Email/Secure PDF

$16.75 +
$5 per transcript

Transcript will be emailed to recipient same day of request. Transcript is emailed with Blue Ribbon PDF Security through secure transmission.

Express Mail
(U.S. & Canada)

$25 +
$5 per transcript

Transcript will be sent via Federal Express within one business day of order to the requested recipient.

Global Express

$40 +
$5 per transcript

Transcript will be sent via Federal Express within one business day of order to the requested recipient.

Cost and Payment


How much does a transcript cost?

Refer to the Delivery & Payment Options for all charges and options. The transcript fee is a contract for services with the National Student Clearinghouse. Fees collected from official transcript orders support the overall mission of a comprehensive, accurate academic record at NDSU, which includes, but is not limited to, transcript supplies and services as well as other services, staff, and technologies that directly and indirectly support students and alumni.

How can I pay for my transcript?

You can pay by credit card (Visa, MasterCard, Discover, American Express) online, by check (by mail or in person) or with cash (in person only).

Processing Your Request


What is a complete request?

An order request is complete and ready for processing by the Office of Registration and Records when the following conditions have been met:

  • Order has been submitted
  • Student does not have any holds on their record
  • Payment has been received
  • Dated signature has been received (applies only if customer does not log in through Campus Connection)
  • Third party attachments have been received (if applicable)

When all conditions are satisfied, our Transcript Processor will begin processing your request. Processing time will be 2 business days for most requests. If expedited service/express delivery were selected, and the order was placed before 2:00 p.m. Central Time, processing will occur the same day the order was complete.

How long will it take to process my request?

Standard processing time is 2 business days from the date we receive your complete request. Please note that this is processing time only and does not include transit time.

I need the transcript as soon as possible, what are my options?

Various options are available. See Delivery and Payment Options for fees and descriptions.

  • Same day Pickup
  • Fax & Mail combo
  • Same day email/secure PDF
  • Express mail
  • Global Express
Can I get my transcript today?

You can come to our office to order it (online, using our kiosk computer) and pick it up at that time. This service is available between the hours of 8:00 a.m. - 5:00 p.m (Monday-Friday).

You can also order your transcript online and, after making your payment, pick it up in person at our office. For this option, be sure to select "Hold for Pick-up" when ordering.

Packaging and Delivery


Can I have the transcript sent to myself?

Yes. Just indicate your name and address in the "recipient" information area.

How are transcripts packaged when they are ordered in a group? Will they all arrive in separate envelopes?

Multiple transcripts sent to one recipient will be sealed in individual official envelopes and mailed in one package.

Can I forward the transcript to an employer or another school once I receive it?

Once you receive the transcript, you may do with it what you wish. Most other institutions will require that the transcript arrives in a sealed envelope. As such, we advise that you not open the sealed envelope once it is received.

The Office of Registration and Records cannot be held responsible for opened envelopes; if an envelope is opened and another institution cannot accept the transcript, you will need to re-order and pay for another copy through the ordering system.

What are my options for mailing a transcript to an APO/FPO address?

The only delivery option for mailing a transcript to an APO/FPO address is U.S. Mail delivery.

My transcript was never received...what do I do now?

Check the status of your transcript request online. For U.S. mail requests, once the status shows "Processed," please allow at least fourteen (14) days for delivery by U.S. mail to the recipient(s) before contacting the Office of Registration & Records.

Please note: we are unable to take responsibility for mail that has been lost. If you are concerned about a transcript’s security during transit, we suggest you select Express Mail (Fed Ex), or pick your order up in-person and send it yourself. If your transcript was not received, and you had it sent via Express Mail (Fed Ex), please contact Fed Ex, or check their online tracking to determine delivery status www.fedex.com.

We will re-issue a transcript to the same address indicated on the original order. We will re-issue transcripts for requests completed within the last 60 days. After that time frame, a new transcript order will need to be placed.

If you requested your transcript be sent to another post-secondary institution (by paper or via electronic transcript registry) and they have misplaced the record, we will re-issue the record provided your original request was completed within the last 60 days. After that time frame, a new transcript order will need to be placed.

We are unable to re-issue electronic PDF transcript requests. A new transcript order will need to be placed.

Tracking Your Request


Will I get an email confirmation when the transcript is sent?

When you place an order online, we will provide you with updates on the progress of your order (order received, order processed/shipped). You can also follow the status of your request by tracking the request online.

Can I check online to see when my transcript has been sent?

Certainly! You can check the status of your order at www.getmytranscript.com. Select North Dakota State University and click submit. You can enter your order # and email address in the navigation on the right side of the page.

Can I check online to see when my transcript is delivered to its destination?

If you selected Express Mail (Fed Ex) as your delivery option, we will provide your Fed Ex tracking number in the confirmation email we send. You can check Fed Ex’s online tracking for the status of your transcript delivery at www.fedex.com.

FERPA


What is FERPA?

FERPA, which stands for the Family Educational Rights and Privacy Act, provides four specific rights to eligible students:

  • the right to inspect/review their educational records
  • the right to request the amendment of inaccurate/inappropriate educational records
  • the right to consent to disclosure of his/her records
  • the right to file a complaint concerning failure of the educational institution to comply with the requirements of FERPA

For more information: Notification of Rights Under FERPA

Can you help restrict a specific person from getting my transcript?

In accordance with the Family Education Rights and Privacy Act of 1974 (FERPA) your university transcripts will not be released to any individual without your written consent. For more information on FERPA, please refer to the Notification of Rights Under FERPA.

Your Student Record


What’s the difference between unofficial and official transcripts? What makes it official?

Official transcripts are printed on security paper with the official North Dakota State University watermark as well as the signature of the Registrar. The security paper will render the official transcripts void if they are photocopied, scanned, or faxed and have watermark safety mechanisms.


Will you send transcripts from other schools that I previously submitted to NDSU?

No. NDSU is not authorized to release official transcripts from other educational institutions, even if you previously submitted them to NDSU. You will need to contact the appropriate institutions for official copies of your transcripts from their schools.

The NDSU transcript details only academic work completed at NDSU.

I need proof of my degree; should I request my transcript in order to get that?

Your transcript will show all degrees received.

Can I preview my transcript before it is mailed from your office?

Students and former students who have access to Campus Connection can view their student record (see Obtaining an Unofficial Transcript) prior to requesting a transcript; this would serve as your preview.

Unofficial transcripts are only available via Campus Connection/online for students who were enrolled at NDSU Fall 2002 or later (complete records should be available, including most terms prior to Fall 2002). Academic records for students enrolled prior to Fall 2002 are maintained outside of Campus Connection. Those students may only request official transcripts.

Past Due Balance or Other Prohibitive Holds


I have a past due balance (or other) hold on my record. Can I still request a transcript? Can you lift the hold for me?

You are able to request a transcript while having a hold on your account. However, if the hold is one that prevents a transcript print (you can click on the hold description in Campus Connection to determine if it will prevent the transcript from being sent), the request will not be processed until after the hold is removed. A hold can only be cleared/removed by the department or institution that placed it. You are responsible for informing the Registration and Records Office of the hold being removed. If you have further questions regarding holds, contact the Registration & Records Office at 701-231-7981, Monday through Friday, 8:00 a.m. to 5:00 p.m., Central time (excluding holidays).

Transcript Content and Format


Can I request a copy of my transcript which shows only my graduate work, even though I also did undergraduate work at NDSU?

No. NDSU follows the guidelines of the American Association of Collegiate Registrars and Admissions Officers, which states that an official university transcript reflects all of the academic coursework completed at the institution.

How do I interpret the transcript?

The grading system key is located on the reverse side of the official transcript. This information is also available for download as a PDF (NDSU Transcript Key).

My name has changed...how can I get that changed on my transcript?

Name changes need to be completed with the Office of Registration and Records. Information on name change procedures can be found on the Legal Name Change Request Form. Please complete and submit your name change prior to ordering, if you would like your current name reflected on the transcript.

How can I obtain course descriptions of the courses on my transcript?

Course descriptions are available online for current and historical courses. If the course descriptions are for courses prior to 2000, please contact the Office of Registration and Records for assistance.

Troubleshooting


Can I request a copy of my transcript which shows only my graduate work?

No. North Dakota State University follows the guidelines of the American Association of Collegiate Registrars and Admissions Officers, which states that an official university transcript reflects all of the academic coursework completed at the institution.

I accidentally opened the envelope...what do I do now?

Please be aware that most institutions require the transcript to arrive in our unopened University envelopes. If you open the sealed envelope you will need to place a new order (including payment).

Can I have my transcript sent electronically to anyone via email?

Yes. A secure, official transcript can be sent to any valid email address.

I received the wrong transcript...what do I do now?

Please contact the Office of Registration and Records.

My transcript is blank...what do I do now?

Please contact the Office of Registration and Records.

There’s a mistake on my transcript how do I get it changed/corrected?

If you feel there is an error on your transcript, contact the Office of Registration and Records.

I attended NDSU-Bottineau. Who should I contact to order a transcript?

Contact Dakota College at Bottineau.

I attended Sanford (formerly MedCenter One) College of Nursing in Bismarck...what should I do?

As of July 1, 2014, NDSU is the custodian of Sanford College of Nursing–Bismarck and MedCenter One College of Nursing–Bismarck academic records. Former students may print, complete and sign the Transcript Request Form. Transcript orders are processed within two business days, unless the Rush delivery option is requested. Transcripts are $5.00 per copy, plus additional fees for special delivery on request.

I don’t remember my Campus Connection User ID and/or password...what should I do?

Consult Campus Connection help page Obtain Your User ID and Password for options.

Can you hold my request until my degree is posted?

Yes. We are able to hold transcript requests for degree posting as long as it is ordered for "After Degree". Once your degree appears on your student record it will be on your official transcript.

Can you hold my transcript request until grades are posted?

Yes. We are able to hold transcript requests for posting of grades as long as it is ordered for "After Grades". Once your grades appear on your student record they will be on your official transcript.


HAVE QUESTIONS about ordering an Official NDSU Transcript?... Please contact:

NDSU Transcripts, 701-231-8597, ndsu.ordertranscript@ndsu.edu

110 Ceres Hall
Office of Registration and Records
NDSU Dept. 5210 / P.O. Box 6050 / Fargo, ND 58108-6050
701-231-7981 (local) / 800-608-6378 (toll free) / 701-231-8959 (fax)
ndsu.registration.records@ndsu.edu


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North Dakota State University
Phone: +1 (701) 231-6200 / Fax: (701) 231-8297
Campus address: Memorial Union 176
Physical/delivery address: 1401 Administrative Ave., Fargo, ND 58102
Mailing address: NDSU Dept. 5290 / PO Box 6050 / Fargo, ND 58108-6050
Page manager:Bison Connection

Last Updated: Thursday, July 24, 2014 4:31:30 PM