NDSU Distance & Continuing Education (DCE)

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Classes & Continuing Education Units

How to Manage Conflict in an Organization

NCNON-CREDIT

$139

Online

Instructor: N/A

Grading: NA

Instruction Mode: Internet-Asynchronous

Academic Level: Non-Credit

NDSU DCE Recording Fee: $139

Course Description:

This course provides students with an overview of effective ways to manage conflict in the workplace. Students will learn to identify a range of types of conflict, as well as techniques for eliminating each type of conflict. They will examine a variety of methods for conflict resolution and identify differences between interpersonal and structural conflicts in the workplace. Finally, they will learn why it is so important to resolve conflicts in the workplace as soon as they occur.

Course Objectives:
• Explain when to use different types of conflict resolution
• Identify the different approaches to conflict resolution
• Identify types of conflict
• Explain how to handle hostile conflict
• Describe the importance of conflict resolution in the workplace
• Identify differences between interpersonal and structural conflict

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