Customer Service for Health Care
Instruction Mode: Internet-Asynchronous
Academic Level: Non-Credit
NDSU DCE Recording Fee: $139
This course provides students with the basics of customer service as it relates to health care focusing on accountability in care and patient satisfaction.
In the past few years, the Centers for Medicare & Medicaid services have implemented a customer service survey called HCAHPS. The initiative is to measure patients' satisfactions and perspectives on hospital care, and provide patients with a transparent viewpoint of their local hospitals. Armed with that information, they can choose the competitor to whom they would like to return their investments.
In response to the HCAHPS survey, as well as the application of the new Patient Protection and Affordable Care Act, health care facilities are reevaluating customer service and implementing new patient service standards and regulations in their facilities.
The goal of this course is to provide participants with insight to the HCAHPS survey as well as the tools to provide excellent customer service in their field.