NDSU Distance & Continuing Education (DCE)

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Classes & Continuing Education Units

Communication Skills for Managers

NCNON-CREDIT

$139

Online

Instructor: N/A

Grading: NA

Instruction Mode: Internet-Asynchronous

Academic Level: Graduate

NDSU DCE Recording Fee: $139

Course Description:

The Communications Skills for Managers course provides students with an overview of effective methods of communication for managers. Students gain a working knowledge of the difference between hearing and listening, and will apply strategies for improving listening, speaking, and writing skills. In addition, students will examine methods of delivering criticism, asking questions, and teaching someone a process. The course also covers how to create effective business communications, such as presentations and documents.

Course Objectives:
• Define communication
• Describe effective listening skills
• Deliver a clear message to listeners
• Use appropriate questions in communicating with others
• Explain why communication is important in helping people learn
• Identify best practices for delivering successful presentations
• Use effective business writing skills

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