NDSU Distance & Continuing Education (DCE)

Bringing Education to You

Executive Education

Leadership Excellence Advancement Program

Dealing with Difficult People

October 24th, 2014 - Fargo, ND

Register
 

Speakers

Schedule

 
Lunch(Not Included)
  • 1:00
     
    Afternoon Session
    David Boehm 
4:00
 
Event Conclusion

Dealing with Difficult People

When: October 24th, 2014

Where: NDSU Stop N Go Center D104, 1919 N University Dr in Fargo, ND

Advanced Rate: $155 (on or before 10/3/14), Regular Rate: $170

Everyone encounters difficult people on a regular basis and typically conversations with them leave people feeling frustrated, stressed, angry and tired. This workshop will analyze what is happening in those exchanges and demonstrate how people can adapt their strategies to bring about more productive conversations with those they find difficult.  The effect of intervention styles will be explored, in particular, how different styles interact with each other.  Participants will also learn how to change their interactions with difficult people in order to influence their behavior, resulting in more positive outcomes.

Workshop Outline
  • Difficult People
  • My Difficult Person
  • Reasonable People
  • Influence: What You Control
  • Intervention Styles and Difficult People
  • Finding Your Intervention Style
  • Four Difficult Types of People
  • The Chronically Angry Person
  • Anger Cycle
  • Anger Defusing Process
  • The Resistant Person
  • Dealing with the Resistant Person
  • The Passive Aggressive Person
  • Dealing with Passive Aggressiveness
  • The Bullying Person

NDSU Executive Education is partnering with ACHIEVE Training Centre. ACHIEVE Training Centre provides training and consulting services related to leadership development and organizational performance. Their trainers are not only specialists in their field, but also dynamic speakers who deliver content-oriented presentations that are both engaging and informative.

Intended Audience:

This session is ideal for mid-level and emerging leaders seeking to broaden their knowledge base and enhance their leadership skills. Titles include: manager, professional,  specialist, supervisor.

 
About the Presenters

David Boehm - David Boehm has over 20 years of working in the US agricultural industry and currently is the R&D Director for a US research program. He has provided leadership for independent family-owned businesses and large multi-national organizations in the areas of marketing, communication and management support, and has collaborated with a wide range of university and industry partners. Based in Fargo, North Dakota, David makes training material come alive for groups through personal experiences and real-life interactions.

Register
 
David Boehm
 

David Boehm has over 20 years of working in the US agricultural industry and currently is the R&D Director for a US research program. He has provided leadership for independent family-owned businesses and large multi-national organizations in the areas of marketing, communication and management support, and has collaborated with a wide range of university and industry partners. Based in Fargo, North Dakota, David makes training material come alive for groups through personal experiences and real-life interactions.