Problem/Complaint Procedure

The Office of Disability Services seeks to ensure access to the educational environment and opportunities/ activities for students with disabilities at NDSU. DS staff are committed to providing access by conducting a fair assessment of each situation and adhering to high standards of integrity. In certain circumstances, individuals may disagree with decisions regarding the eligibility for services, appropriateness of accommodation(s), or quality of services received.

Students are encouraged to use the following steps to resolve the complaint.

Step1
The student is encouraged to directly communicate the problem/complaint to his/her case manager.

Step 2
If the problem/complaint is not resolved, the student shall complete the Problem/Complaint Form to summarize the issue of concern and schedule a meeting with the Disability Services Director, 212 Ceres Hall, (701) 231- 8463. If the complaint pertains to the director of Disability Services, students can elect to move to step 3 in the process.

IMPORTANT: This form is provided on our website for students' convenience. If you have concerns about the security or sensitivity of the information being submitted, we recommend submitting a paper copy by requesting it from Disability Services to ensure a secure submission as Disability Services cannot guarantee confidentiality with online submissions.

This form can be requested by calling Disability Services at 701-231-8463 (ND Relay at 1-800-366-6888), or submitting an email to: ndsu.disability.services@ndsu.edu

Step 3
If the complaint continues to be unresolved, the student shall schedule a meeting with the Dean for Student Wellness, 170B Wallman Wellness Center, (701) 231-5200.

Step 4
If no resolution is reached within the department, the student shall be directed to schedule a meeting with the Vice President of Student Affairs, Old Main 100, (701) 231-7701.

**Please note that not all complaints may be resolved in exactly the manner you prefer, but university personnel will work with you to seek the best possible outcome.