ECI Server Hosting
Why be concerned about servers?
- Do you have an application that runs on a server located in your department?
- Do you have confidential student or staff data on your server?
- Do you worry about the security of your data? Your server?
- Has your server ever been hacked into?
- Have you ever lost access to your server because of a power outage?
- Do you have a funding strategy for replacing your server when it fails or becomes obsolete?
- Have you ever wondered if there were a better way to manage your server?
How can ECI help?
ECI is providing a fee-based server hosting program that will allow you to:
- Take advantage of ECI expertise. ECI has experienced server administrators who will monitor, maintain, and administer the server for you.
- Take the uncertainty out of the purchasing process. Let ECI purchase and install the server. Select either Red Hat Enterprise Linux server or Microsoft Windows 2003 server.
- Take advantage of the built-in four-year replacement cycle for server hardware.
- Significantly improve security. ECI's server administrators will keep the server current with security updates and configure it to limit unauthorized access.
- Leave the worrying to ECI. ECI is responsible for installation and configuration of operating system, system monitoring software, and backup client software. ECI is also responsible for replacing hardware components should a failure occur.
- Take advantage of ECI's secure server room. The server will be physically located in the ECI data center, which is an environmentally controlled space. Only authorized staff from the Division of Information Technology are permitted in this room.
- Take advantage of the ECI uninterruptible power supply (UPS). Your server will be connected to the ECI UPS with motor-generator backup. This will allow the server to remain operational during a power outage.
- Each server includes enough disk storage to accommodate the operating system, monitoring software, backup software, and the customer's application software. Additional storage space for data is available at an additional fee.
- Let ECI take on the responsibility for backing up your server. Your data will be backed up daily. When requested, ECI will restore the data as soon as possible but no more than one working day from the time the request is made.
- ECI will provide fast network connectivity (100 Mb/s switched Ethernet) for the server.
What is your department's responsibility?
- Support the application hosted on the server by handling technical and end-user support for your application.
- Identify someone in your department who will "run" the application, provide application support, and serve as technical liaison to ECI. The ECI systems administrator will work with your named application support person to get your software installed and running according to the vendor's recommendations.
- Contract with your application vendor for software updates (as appropriate). ECI will install all software updates as part of this service. Updates usually include:
- Planned enhancements
- Fixes for security vulnerabilities
- Functional issues discovered after the software is released
- Support for newer operating system versions
Pricing starts at $8,589/year. For more information on server hosting, contact Jon Bronken at Jon.Bronken@ndsu.edu or 231-9711.
Service Level Agreement
Before entering into a server hosting arrangement, ECI will establish a formal SLA with your department. See the SLA document.