ITS Service Catalog
Multimedia and Specialized Media Services
Service Overview
Service Name
Multimedia and Specialized Media Services
Service Description
The Technology Learning & Media Center (TLMC) staff members (primarily student employees) assist students, faculty, and staff with multimedia projects. General multimedia services include video/audio capturing, editing, and conversion. A large format scanner for scanning documents 17 inches long, a slide scanner with a batch attachment, and standard scanners are available in the lab. A VCR for converting PALS VHS tapes to NTSC format is also available. In addition to public computer cluster software, Macintosh and Windows computers provide access to special software, including Final Cut Pro Studio, Sony Vegas Movie Studio, Adobe Acrobat Pro, and Nero Ultra Edition. These services are available on a walk-in basis at the TLMC lab in IACC 150C.
Specialized media services are available by appointment. Specialized media services include the use of a video recording studio (IACC 150G), equipped with lighting, cameras, tripods, microphones, props, and other equipment. Green screen technology is available. An audio recording studio is located in IACC 150F and is set up with microphones, a voice processor, and a channel mixer. The audio recording studio accommodates a Windows computer with a webcam and special software, including Camtasia Studio and Adobe Captivate, two screen recorder software products.
Contacts
Sheree Kornkven, TLMC Manager<//span>
701-231-6327
Luke Prather, Instructional Services Consultant
701-231-5871
Service Summary
Scope of Service
Use of the TLMC lab is limited to NDSU students, faculty, staff, and affiliates. IT staff will assist with special media projects as resources permit.
Service Prerequisite or Dependence
Work associated with the academic mission of the university takes precedence over other projects.
Service Availability
Walk-in services are available daily year-round, when the university is open. Hours are posted on the TLMC Web site: www.ndsu.edu/its/tlmc.
Service Location
The TLMC is located in IACC 150C. The media studio is located in IACC 150F and 150G.
Operational Reliability
Services are reliable, but depend upon the availability of funds, staff resources, and technical support for software and hardware.
Escalation Process
Contact Nancy Lilleberg, Manager of Instructional Services, 231-7140, Nancy.Lilleberg@ndsu.edu, if concerns occur.
Performance Metrics (Measures of Service)
TLMC staff will prepare a report of multimedia and special media services activity annually and by request otherwise.
Scheduled Maintenance
As needed to upgrade hardware and software.
Reporting Levels
The TLMC manager reports to the Instructional Services Manager. Student employees report to the TLMC manager.
Supporting Infrastructure
The ITS Classroom Technology group provides technical support for hardware and software installation and maintenance.
Communication Plan
Information about these services is posted on the TLMC Web site: www.ndsu.edu/its/tlmc. Other communication methods include posters, a fact sheet, and a bookmark.
Client Responsibilities
Clients are responsible for abiding by TLMC guidelines and following established procedures.
These guidelines include adhering to Federal copyright laws that protect the creative work of artists, musicians, writers, and photographers. Information about Fair Use and the Teach Act is available in the lab.
Clients are allowed to store multimedia project files on TLMC hard drives; however, clients are responsible for backing up their files to optical media, a networked storage device, or a portable hard drive. The TLMC is not responsible for lost customer files on TLMC lab computers.
Policy
Applicable NDUS Policies
1901.2 Computer and Network Usage
Getting Help
Requests for Service
Campus contacts will contact Sheree Kornkven with questions or suggestions. (See Contacts, above.)
Support Process
For walk-in assistance, the TLMC student employees typically provide the first level of support. For special media projects, the TLMC manager or another Instructional Services full-time employee will provide the next level of support.
Date Last Modified and Author
2009-30-12 SLKornkven
