Content | Navigation |

Information Technology Services

 


NDSU
Outlook
Common Issues

E-Mail going straight to the Junk folder

Some are reporting that e-mail is being sent directly to the Junk folder.  Here are directions for the main e-mail clients to correct this issue.

Client

Solution

Outlook 2007/2010

  1. Review your Junk folder by clicking on Junk
  2. Right-click on the message you want delivered
  3. Select one of the following based upon what you wish to happen in the future
    • Never Block Sender - No more e-mail from this particular e-mail address will ever go into the Junk folder
    • Never Block Senders Domain - any message from this persons domain (what is after the @ sign) will always go to the Inbox
    • Not Junk - Only this message will be delivered to the Inbox
  • Additionally, you can turn off Junk mail filtering all together
  1. Right-Click on any e-mail message in your Inbox
  2. Select Junk - Junk Mail Options
  3. Select No Automatic Filtering
  4. Click OK

Entourage

  1. Review your Junk folder by clicking on Junk
  2. Ctrl-click on the message you want to be delivered
  3. Select Mark as Not Junk
  4. Select one of the following based upon what you wish to happen in the future
    • Add Sender to the Address Book - messages from this sender only will always go to the Inbox
    • Classify all messages sent from the sender’s domain as “not junk” - any message from this persons domain (what is after the @ sign) will always go to the Inbox
    • Just classify this message as “not junk” - Only this message will be delivered to the inbox
  5. Click OK

Outlook 2011

  1. Review your Junk folder by clicking on Junk
  2. To deliver the particular message to the Inbox
    1. Ctrl-click the e-mail you wish to have delivered
    2. Select Mark as Not Junk - This will move this single message to the Inbox
  3. To add the specific sender of the message to the address book (This will ensure that their messages will always be delivered to the Inbox)
    1. Ctrl-click the e-mail you wish to have delivered
    2. Click Sender
    3. Click Add to Contacts
    4. Click Save and Close on the Contacts Window
  4. To add a domain to the safe sender list (This will ensure that any e-mail from that domain will be delivered to the Inbox)
    1. Click Tools
    2. Click Junk E-Mail Protection …
    3. Click the Safe Domains tab
    4. Enter the Domains of emails you wish to remain free of the Junk E-Mail (Everything to the right of the @ sign in an e-mail address)
    5. Click OK

 

 

First Time Password Issues

A common report of customers getting caught in a "password loop". This occurs on the first attempt to access the account.

Solution - Call NDSU Help Desk (231-8685 Option 1) to have your password reset and then use the Single Sign in Tool to set your password for the first time.

Changing the default address list to the Global Address List

By default Outlook is set to open the ndusbpos Address List.  It needs to be changed to open the GAL (Global Address List)

  1. In Outlook open your Address Book
  2. In the Address Book click Tools
  3. Click Options
  4. In the drop down box at the bottom select Global Address List
  5. Click OK
  6. Close your Address Book

Error on clicking a link in Outlook

You may receive an error when clicking on a link in Microsoft Outlook that resembles this:

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

This is usually caused by a missing registry key in Windows, sometimes this happens when there are updates to your computer.  To fix the problem follow the steps below:

Internet Explorer 7 and Internet Explorer 8

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Advanced tab, and then click Reset.
  4. Click the Programs tab, and then click Set programs.
  5. Click Set Default Programs.
  6. Click to select Microsoft Outlook, and then click Set this program as default.
  7. Click OK, and then close the Default Programs dialog box.
  8. In the Internet Options dialog box, click the Programs tab, and then click Make default under Default web browser.
  9. Click OK.

Internet Explorer 9

  1. Start Internet Explorer.
  2. Click the Tools icon and click Internet Options.
  3. Click the Advanced tab, and then click Reset.
  4. Click the Programs tab, and then click Set programs.
  5. Click Set your default programs.
  6. Click to select Microsoft Outlook, and then click Set this program as default.
  7. Click OK, and then close the Default Programs dialog box.
  8. In the Internet Options dialog box, click the Programs tab, and then click Make default under Default web browser.
  9. Click OK.

Unable to see personal Contacts

A few customers have reported that they can't see their personal contacts while sending an email.

Solution - While creating an email, click "TO" and then select the "Contacts" group from the drop-down under the "Address Book" category.

Also see "Change Default Address Book" in the documents section.


Student Focused. Land Grant. Research University.

Follow NDSU
  • Facebook
  • Twitter
  • RSS
  • Google Maps

North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: IACC 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Friday, August 12, 2011 12:29:36 PM