Frequently Asked Questions
What are NDSU File Services?
NDSU File Services provide NDSU employees with a secure location to store and back-up files, and also provide an easy method for sharing files with others within and across departments. NDSU File Services use the Windows File Services system.
How do I access my shared folders and files?
In order to manually connect to your S:, U: and X: drives and other shared folders, follow the instructions below for Windows 7, Windows XP, Mac and mobile devices. These instructions are based on the assumption that you have permission to access the shared drives you are attempting to map.
- Instructions for Windows 7
- Instructions for Windows XP
- Instructions for Mac
- Instructions for mobile devices
If you have questions or need assistance, contact the IT Help Desk.
Do I need to install a client to use the Windows File Services system?
No. You do not need to install a client to access Windows File Services.
What are the S:, U: and X: drives?
Department Shared Drive
Each department can elect to have a "shared drive" with storage space on a server managed by the IT Division.
Individual User Directory
Individuals can elect to have server space for their own files. These user storage spaces are not shared, but are useful for keeping work-related documents in a secure location.
Cross-Departmental Shared drive
These shared drives are for departments that share data with other departments.
How much storage space is included? Can that amount be increased?
The default amount of storage space allocated to each drive includes the following:
- 50 gigabytes for department shared (S:) drives
- 10 gigabytes for cross-department shared (X:) drives
- 5 gigabytes for individual user (U:) drives
If your department needs additional storage space, S: drive quotas may be increased in minimum increments of 50 gigabytes, for a yearly fee. X: drive quotas may be increased in minimum increments of 10 gigabytes, for a yearly fee.
Temporary S: or X: drive quota increases are possible, but any quota increase lasting more than one week will be billed.
Please contact Nathan Olson, manager of enterprise systems, at 701-231-8579 firstname.lastname@example.org to discuss pricing. Requests for quota increases are handled as quickly as possible.
How do I request an account for Windows File Services?
To gain access to your departmental shared drive, please contact the IT Help Desk. The request will be verified with your department head before it is processed.
How do I request access to another user's shared folders?
In order to gain access to a folder owned by another individual or department, contact the IT Help Desk. Before your request is processed, ITS will verify that you have permission to access this folder with the owner of the file or the department head.
How do I add/remove user access to my shared folders?
If you wish to add or remove a user's access to your departmental shared drive, contact the IT Help Desk.
If an employee leaves the University, your department is responsible for notifying the IT Help Desk as soon as possible to remove that person's access to your departmental shared drive. Account permissions must be modified or removed entirely upon any personnel changes in order to protect NDSU resources and departmental data.
In cases of personnel transfer from one NDSU department to another, it is important to notify the IT Help Desk in order to ensure permissions are changed in a timely manner.