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NDSU
Desktop Support
Hub

The ITS Desktop Support Team is an extension of the NDSU Help Desk. Our goal is to assist staff and faculty, whose departments have a verbal agreement of support, with all aspects of standard computers and computer needs.

What is Managed Support?

The campus is divided, regarding the way that tier 2 support is offered in regards to computer issues. All staff and faculty have the ability to call Help Desk for basic computer support, password changes, email setup etc. However, when limitations of Help Desk are reached, tier 2 support is needed. Some departments have their own technician(s) and other department rely on Desktop Support to offer solutions/assistance to managed computers.

What is offered through ITS Managed Support?

Desktop Support will assist with: Purchase of standard hardware, installation of operation Systems, installation of NDSU purchased software, Printer installation, software and hardware troubleshooting, warranty hardware replacement for preferred PC Hardware, **Mac hardware warranty service done by the Bookstore, deployment of windows updates, Antivirus monitoring, virus remediation.

Requirements for support

In order to maintain a high level of management, Desktop Support requires that system follow standard guidelines:  Hardware Standards, Running supported OS (windows 7, Mac Lion and above), be setup by Desktop Support prior to use, running approved antivirus and management software, maintain our naming convention, maintain administrative account.

System Center

Desktop Support utilizes Microsoft's System Center for remote management, image deployment and software installations. System Center will be installed by default on all managed PC's on Campus.   More...

What else does Desktop Support do?

Desktop Support also assists the ENTIRE campus in the following ways, regardless of the support boundaries of the departments:  Printer scripts, Cascade program, Surplus computer hardware.

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Thursday, March 06, 2014 12:27:35 PM