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System Center 2012

 

 

System Center

ITS Helpdesk and Desktop Support utilizes Microsoft's System Center for remote management, image deployment and software installations.  System Center is covered under the Campus Agreement and therefore comes at a reduced cost.

System Center Deployment

The client will deploy to any computer that is managed by Desktop Support AND in the NDSU Active Directory domain.  The client installation will be random and unseen by the customer.  The only indication that the client has been installed will be both "Microsoft Silverlight" and "Microsoft System Center 2012" appearing under the "All Programs" List in Windows 7.

Remote Control

System Center will be used by ITS groups to remote control customers PC computers. This allows both the technician and the customer to see the screen, enabling better and quicker customer service.

Permission from the customer will be obtained before a remote control session is started. While a remote control session is in progress, an information-bar is displayed letting the customer know that a session is underway and who is controlling their computer.

 

 

Application Deployment

This feature is not currently active

System Center has a "Software Center" application that will allow customers to install certain applications and patches.

To access: Start - All Programs - System Center 2012 - Software Center

Application listed are available for installation.

 

 

 


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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Thursday, November 06, 2014 10:11:15 AM