System Center 2012
ITS Helpdesk and Desktop Support utilizes Microsoft's System Center for remote management, image deployment and software installations. System Center 2012 will be replacing Novell ZENworks in early 2014, due in part because System Center is covered under the Campus Agreement and therefore comes at a reduced cost.
System Center Deployment
The client will deploy to any computer that is managed by Desktop Support AND in the NDSU Active Directory domain. The client installation will be random and unseen by the customer. The only indication that the client has been installed will be both "Microsoft Silverlight" and "Microsoft System Center 2012" appearing under the "All Programs" List in Windows 7.
Starting in February 2014, systems that are imaged will have System Center by default and will not have ZENworks installed.
System Center will be used by ITS groups to remote control customers PC computers. This allows both the technician and the customer to see the screen, enabling better and quicker customer service.
Permission from the customer will be obtained before a remote control session is started. While a remote control session is in progress, an information-bar is displayed letting the customer know that a session is underway and who is controlling their computer.
This feature is not currently active
System Center has a "Software Center" application that will allow customers to install certain applications and patches.
To access: Start - All Programs - System Center 2012 - Software Center
Application listed are available for installation.