What is the campus assessment?
The campus assessment is an effort by ITS to have our desktop support technicians make a personal visit to every supported computer on the NDSU campus to perform a quick computer check-up.
Why is this being done?
While we do our best to keep the computers at NDSU running well and operating in a secure fashion, there is always the possibility that some may "fall between the cracks". This assessment will allow ITS to ensure that all supported computers are correctly updated and secured. This promotes both data security and more efficient support.
When is this happening?
The assessment will begin mid-January. We will be contacting departments in advance to ensure the department has time to prepare for the visit.
What changes are being made?
Currently we are switching from the user ID which is a first initial and last name (eg: asmith) to the electronic ID which is usually the firstname.lastname (eg: adam.smith). This ID will match the portion of your e-mail address in front of the '@' symbol.
How long will this take on my computer?
We don't expect any individual visit to take longer than 30 minutes. In many cases they may take as little as 10 - 15 minutes.
I was contacted on the IT-Tech listserv, what does this mean for me?
If you have been contacted about the campus assessment through the IT-Tech address, we are in need of your assistance in determining exactly where and what type of service role ITS provides in your areas.
Often, you may have a support person that takes the lead on support and relies on ITS to provide backup. Other departments may choose to be the sole support and prefer to not have ITS touch their systems.
The information we gather from this will assist us in better understanding which areas we need to be in and which we should not visit. It will also allow the NDSU helpdesk to know where to send requests or who to refer the caller to.
