Desktop Support: ZENworks
Introduction
ITS Desktop Support has installed ZENworks, a desktop management tool, on ITS-supported computers. ZENworks enables ITS to manage limited resources wisely. It will save time, facilitate faster support, and allow ITS to react proactively to security threats. ZENworks will also provide benefits for our clients.
- Faster response for many problems using remote access
ITS staff can access your computer remotely to diagnose and resolve problems.
- Convenient support
ITS can schedule a time to work on your computer that will not interfere with your work, such as over your lunch hour.
- Faster software installations
In the near future software will be pushed out to your computer once the order has been processed. This should shorten the time you have to wait for media or for a technician to install your software.
- More secure computers
ITS can push out a critical update that will help protect the campus against a major security threat.
- Faster recovery from major problems
If your computer has a major problem and is no longer operational, ITS can get it back to its original state much quicker. If you are saving your documents and data on the network drives (S: or U: drives), no data will be lost.
ZENworks has a wide range of functionality. Please note that only some of the functions will be implemented. More information on ZENworks is available on the ZENworks functionality page.
