ITS Software Support for North Dakota State University
ITS Help Desk Support
Provide basic level of support in assisting you in troubleshooting installation problems, error messages, setup issues and other basic technical questions. This may be done via the phone or remote control access. May also supply answers to basic 'How To' questions regarding software usage. This support is offered to all NDSU students with personal computers and faculty/staff using NDSU owned computers. Help Desk may also discover the need to redirect your call to a different department in order to resolve your issue. Outdated or non-supported software may receive limited support.
ITS Desktop Support
Provide an advanced level of support and will directly troubleshoot installation problems, error messages, setup issues and other technical questions for you. This may be done via the phone, remote control access or an office visit. May also supply answers to basic 'How To' questions regarding software usage. This support is offered only to Faculty/Staff using NDSU owned computers who are currently supported by ITS Desktop Support.
Instructional Services
Provide comprehensive Faculty and Staff Training on a wide variety of popular software applications through Blackboard, classroom settings and departmental group settings. Also provides similar Student Training at no cost. Instructional Services also provides answers to in-depth 'How To' questions that Help Desk consultants are unable to answer within their support boundaries.
Software Licensing
The Software Licensing Program offers a limited selection of software titles at academic prices for NDSU owned machines. The program also makes available the media (CD) in order to assist with the installation. Academic pricing for Non-NDSU owned machines is available through the Varsity Mart for Students, Faculty and Staff.
Baseline Software Supported by ITS
Below is a list of baseline software packages supported by the NDSU ITS department. The common expectation is that ITS will provide technical support for the current version of software and one version back. In the time surrounding a new release, ITS will give overlapping support for both the new version of software and the version that is scheduled to be retired from support (for a period of 6 months).
| Software is supported and recommended by ITS |
| Software is scheduled to be retired from support |
| Software is not supported or recommended by ITS |
| Software can be purchased / borrowed through Software Licensing |
| Software media can be borrowed from Software Licensing |
| Software can be downloaded |
Software Categories | Software Programs | ITS Help Desk Support | ITS Desktop Support | Instructional Services | Software Licencing |
Operating Systems | Windows 7 |
|
|
|
|
Windows Vista |
|
|
|
| |
Windows XP |
|
|
|
| |
Windows 2000 |
|
|
| Not Avaliable | |
Lion |
| Coming Soon |
| Not Avaliable | |
Snow Leopard |
|
|
| Not Avaliable | |
Leopard |
|
|
| Not Avaliable | |
Tiger |
|
|
| Not Avaliable | |
Office Suites | Office 2010 Professional |
|
|
|
|
Office 2011 (Mac) |
|
|
|
| |
Office 2007 Professional |
|
|
|
| |
Office 2008 (Mac) |
|
|
|
| |
Office 2003 Professional |
|
|
| Not Avaliable | |
Office 2004 (Mac) |
|
|
| Not Avaliable | |
Technology Learning Systems | PRS |
|
|
| Not Avaliable |
Blackboard 9 |
|
|
| Not Avaliable |
Software Categories | Software Programs | ITS Help Desk Support | ITS Desktop Support | Instructional Services | Software licencing |
Web Authoring / Editing | Dreamweaver CS 5 |
|
|
|
|
Dreamweaver CS 4 |
|
|
|
| |
Dreamweaver CS 3 |
|
| Not Avaliable |
| |
Contribute CS 5 |
|
|
|
| |
Contribute CS 4 |
|
|
|
| |
Contribute CS 3 |
|
| Not Avaliable |
| |
Flash Pro CS 5.5 |
|
|
|
| |
Flash Pro CS 5 |
|
|
|
| |
Flash Pro CS 4 |
|
|
|
| |
Outlook 2010 |
|
|
|
| |
Outlook 2007 |
|
|
|
| |
Outlook 2003 |
|
|
| Not Available | |
Outllok 2011 (Mac) |
|
|
|
| |
Entorage (Mac) |
|
|
|
| |
Mac Mail and iCal |
|
|
|
| |
Web Browser | Internet Explorer 9 |
| Coming Soon |
|
|
Internet Explorer 8 |
|
|
|
| |
Internet Explorer 7 |
|
|
|
| |
Firefox |
| Install Only |
|
|
Software Categories | Software Programs | ITS Help Desk Support | ITS Desktop Support | Instructional Services | Software licencing |
Project Management | Project Professional 2010 |
|
| Not Avaliable |
|
Project Professional 2007 |
|
| Not Avaliable |
| |
Project Professional 2003 |
|
| Not Avaliable |
| |
Photo Editing | Adobe PhotoShop CS 5 |
|
|
|
|
Adobe PhotoShop CS 4 |
|
|
|
| |
Adobe PhotoShop CS 3 |
|
| Not Avaliable |
| |
Adobe PhotoShop Elements 9 |
|
|
|
| |
Adobe PhotoShop Elements 8 |
|
|
|
| |
Adobe PhotoShop Elements 7 |
|
| Not Avaliable |
| |
Adobe Illustrator CS 5 |
|
| Not Avaliable |
| |
Adobe Illustrator CS 4 |
|
| Not Avaliable |
| |
Adobe Illustrator CS 3 |
|
| Not Avaliable |
| |
Professional Layout & Design | Adobe InDesign CS 5.5 |
|
|
|
|
Adobe InDesign CS 5 |
|
|
|
| |
Adobe InDesign CS 4 |
|
|
|
| |
Visio Professional 2010 |
|
| Not Avaliable |
| |
Visio Professional 2007 |
|
| Not Avaliable |
| |
Visio Professional 2003 |
|
| Not Avaliable |
|
Software Categories | Software Programs | ITS Help Desk Support | ITS Desktop Support | Instructional Services | Software Licencing |
Video Editing | Adobe Premiere CS 5.5 |
|
| Not Avaliable |
|
Adobe Premiere CS 5 |
|
| Not Avaliable |
| |
Adobe Premiere CS 4 |
|
| Not Avaliable |
| |
Adobe Captivate CS 5.5 |
|
|
|
| |
Adobe Captivate CS 5 |
|
| Not Avaliable |
| |
Adobe Captivate CS 4 |
|
| Not Avaliable |
| |
Fireworks CS 5 |
|
|
|
| |
Fireworks CS 4 |
|
|
|
| |
Fireworks CS 3 |
|
|
|
| |
Portable Document File (PDF) Creation Tool | Adobe Acrobat 10 |
|
|
|
|
Adobe Acrobat 9 |
|
|
|
| |
Adobe Acrobat 8 |
|
|
|
| |
Unified Design Environment | Adobe Creative Suite CS 5.5 (PhotoShop, Illustrator, InDesign, Dreamweaver, GoLive, Acrobat) |
|
| Dreamweaver, Acrobat, & Photoshop Only |
|
Adobe Creative Suite CS 5 |
|
| Not Avaliable |
| |
Adobe Creative Suite CS 4 |
|
| Not Avaliable |
| |
Programming | Visual Studio Professional 2010 |
|
| Not Avaliable |
|
Visual Studio Professional 2008 |
|
| Not Avaliable |
| |
Visual Studio Professional 2005 |
|
| Not Avaliable |
| |
General Computation Systems | Mathematica 8.0.1 |
|
| Not Avaliable |
|
Analytical Systems | SPSS 20 |
|
| Not Avaliable |
|
SPSS 19 |
|
| Not Avaliable |
|
Software Categories | Software Programs | ITS Help Desk Support | ITS Desktop Support | Instructional Services | Software licencing |
Servers | Windows Server 2008 R2 |
|
| Not Avaliable |
|
SQL Server 2008 R2 |
|
| Not Avaliable |
| |
Conceptual Design | AutoCAD 2012 |
|
| Not Avaliable |
|
AutoCAD 2011 |
|
| Not Avaliable |
| |
Geographic Information System | ESRI 10 |
|
| Not Avaliable |
|
ESRI 9.3 |
|
| Not Avaliable |
| |
ESRI 9.2 |
|
| Not Avaliable |
|
