North Dakota State University

Outlook 2010

1. Open Microsoft Outlook 2010
2. Click on the Deleted Items folder
3. Click on the Folder ribbon tab
4. Next, click Recover Deleted Items
5. Outlook will now display all recoverable items that have been deleted in the past 14 days.
   NOTE: Items can only be recovered within 14 days of being purged from the Deleted Items folder.
6. Select the item(s) that you wish to recover 
7. At the top of the box there are three icons, click the middle icon that has an envelope with an arrow above it. 
8. After clicking that button, your messages will appear in your deleted items folder

Outlook 2011 for Mac

1. Open Microsoft Outlook 2011
2. Click on the Deleted Items folder
3. Look to see if the deleted email you want to recover is listed in the Deleted Items folder. If it is, then simply drag and drop the email from the Deleted Items folder into a different folder.
4. If you cannot find the email you want to recover in your Deleted Items folder, you will need to log in to the Office 365 Web Access portal to recover it (see instructions below).
   NOTE: Items can only be recovered within 14 days of being purged from the Deleted Items folder.

Office 365 Web Access

1. Open a Web Browser
2. Log into your account at https://portal.microsoftonline.com
3. Right click on the Deleted Items folder
4. Choose Recover Deleted Items
5. Select the message(s) you wish to recover
   NOTE: Items can only be recovered within 14 days of being purged from the Deleted Items folder.
6. Click  to recover the item. (NOTE: If you click  the messages will be purged.)
7. Select the folder you want to recover the item to and click Recover
8. Repeat this process for any other message(s) you wish to recover