North Dakota State University

A shared Office 365 account can be accessed by two more more individuals so that emails can be managed and replied to by multiple people during the business day, regardless of who is on duty. Unlike alias accounts, through which email is forwarded on to all group members, email in a shared account remains in its own account. 

Shared account members do not access the shared account directly. You will be set as a delegate for the account and access the email, either through the Outlook client or via a Web browser.

Prerequisite: You must be a delegate to the account

Connect to a shared account using Outlook 2010:

1. File - Info - Account Settings - Account Settings
2. From the E-mail tab - double click "First.Last" or "Microsoft Exchange" 
3. Select - "More Settings"
4. From the Advanced tab - click "Add"Add the mailbox name for the account you want to access (e.g. first.last)
5. Click Apply, OK, Next and Finish

View the video: Adding_a Shared Account in NDSU Outlook

Connect to a Shared Account using a Web Browser:

1. Open a Web browser (Internet Explorer, Firefox, Chrome or Safari)
2. Go to https://portal.microsoftonline.com
3. Login to your email account
4. Click Inbox under Outlook
5. In the upper right corner, you will see your name with an arrow pointing down, click on the arrow
6. Choose Open Other Mailbox
7. Type in the name of the Shared Account you wish to view
8. Click Open
9. Another window should open and display that shared account

NDSU Shared Email Account Form

This form will submit an incident to start the creation of the account