Content | Navigation |

Shared Accounts

Office 365
Shared Accounts

How shared accounts work for Office 365

A shared Office 365 account can be accessed by two more more individuals so that emails can be managed and replied to by multiple people during the business day, regardless of who is on duty. Unlike alias accounts, through which email is forwarded on to all group members, email in a shared account remains in its own account. 

Shared account members do not access the shared account directly. You will be set as a delegate for the account and access the email, either through the Outlook client or via a Web browser.

Connect to a shared account

Prerequisite: You must be a delegate to the account

Connect to a shared account using Outlook 2010/2013:


  • Once you have been granted delegate access to the account, you should automatically see the account under your account tree in Outlook. A restart of Outlook may be required to see the account
  • If the account does not automatically appear in your account tree, you can follow the directions below to manually add the account

    1. FileAccount Settings - Account Settings
    2. From the E-mail tab - double click your NDSU E-mail address
    3. Select - "More Settings"
    4. From the Advanced tab - click "Add"
    5. Enter the mailbox name for the account you want to access (e.g. first.last) and click OK
    6. Click Apply, OK, Next and Finish


View the video: Adding_a Shared Account in NDSU Outlook

Connect to a Shared Account using a Web Browser:

  1. Open a Web browser (Internet Explorer, Firefox, Chrome or Safari)
  2. Go to
  3. Login to your email account
  4. In the upper right corner, you will see your name with an arrow pointing down, click on the arrow
  5. Choose Open Other Mailbox
  6. Type in the name of the Shared Account you wish to view
  7. Click Open
  8. The account Shared Account will then open in the window

Connect to a Shared Calendar

Prerequisite: You must be a delegate to the account

Outlook 2010/2013:

  1. Click Calendar on the lower left menu
  2. Click Open Calendar in the upper ribbon
  3. Select Open Shared Calendar
  4. Type in the name of the Shared Account
  5. Click OK
  6. The shared calendar will open to the right of your calendar

Web Browser:

You can open a shared calendar in a web browser by following the instructions above to "Connect to a Shared Account using a Web Browser." Once you are connected, click the "Calendar" icon at the bottom of the tree to open the shared account calendar.


    Request a new shared account

    NDSU Shared Email Account Form

    This form will submit an incident to start the creation of the account

    Student Focused. Land Grant. Research University.

    Follow NDSU
    • Facebook
    • Twitter
    • RSS
    • Google Maps

    North Dakota State University
    IT Help Desk Phone: +1 (701) 231-8685
    Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
    Campus address: Quentin Burdick Building 206
    Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
    Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
    Page manager: Information Technology Services

    Last Updated: Thursday, February 20, 2014 11:11:04 AM