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Classroom and Media Technologies

  • Classroom Technician: Classroom Technicians are student employees who help maintain the computers and multimedia equipment in the classrooms across campus and provide general support and maintenance in the campus computer clusters.
  • Student Manager: Along with the Classroom Technology Manager, the Student Manager trains employees and supervises the operations of the Classroom Technicians.
  • IVN Technician: Operate videoconferencing equipment for the North Dakota Interactive Video Network (IVN) during an IVN event or class. 
  • IVN Supervisor: The IVN Supervisor trains, schedules, and oversees the basic operations of IVN Classroom Technicians.

Communication and Public Relations

  • Communications Specialist: The writer/communications specialist will provide ongoing support for ITS communications projects and marketing plans. One major focus of this position will be editing existing documentation and Web pages to ensure information is current and presented in a consistent manner for the new ITS Web site.
  • Communications and Web Specialist: The communications and Web specialist will provide ongoing support for communications, Web, and marketing activities of the IT Division and its customers. These include, but are not limited to writing and editing announcements and messages that will be distributed to specific operational units, the university, the university system and the larger community. The role will also involve designing, developing, and maintaining Web sites and assisting with planning and implementing marketing/communication plans, events and activities.

Desktop Support

  • Desktop Support Technician: Consult with faculty and staff on problems with software applications, hardware, and network connectivity by phone or in person; image machines as needed.
  • Cluster Imaging Technician: Cluster Imaging Technicians are responsible for setting up and cloning the cluster computers.

Help Desk

  • Consultant Trainee: Under the guidance of more senior Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Information Technology Services. This assistance will be provided via telephone, walk up support and e-mail.
  • Consultant: Provide in-depth, effective, and timely technical assistance to NDSU students, staff, and faculty for services offered by Information Technology Services. This assistance will be provided via telephone, walk up support and e-mail.
  • Senior Consultant: Act in a supervisory and mentoring role to Help Desk Consultants (Tier 1) and Help Desk Consultant Trainee. Function as a first point of contact and supervisor of Help Desk student staff. Provide in-depth, effective, and timely technical assistance to NDSU/NDUS students, staff, and faculty for services offered by Information Technology Services, ConnectND and services for NDUS distance education. This assistance will be provided via telephone, walk up support and e-mail.
  • Remote Cluster Supervisor: Supervise and maintain an assigned Help Desk remote cluster area. This includes assisting in the scheduling, training and supervision of Help Desk staff working in the assigned remote area, work closely with Help Desk management and the Help Desk Resource Supervisor to monitor and maintain Help Desk remote cluster area specific resources. Provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Information Technology Services. This assistance will be provided via telephone, walk up support and e-mail.
  • Resource Supervisor: Supervise and oversee the lifecycle of Help Desk equipment and resources, including plotters, laptops, cameras and other resources made available to NDSU students, staff and faculty. Supervise and monitor all aspects of OMR and specialty print job processing. This includes OMR and print job tracking, maintenance and replacement of related equipment and consumables, training of Help Desk staff, and ensuring billable services are handled appropriately.

  • Technical Writer:  Researches, writes, and publishes technical materials for reports, manuals, and related technical publications concerned with installation, operation, and maintenance of ITS supported applications/hardware and services. Individual is to works under close supervision.
  • Help Desk Student Manager : Assist in the operational management of the ITS Help Desk, including, but not limited to: hiring, scheduling and supervision of student employees; monitoring of Help Desk communications (e-mail, voice mail, and problem tickets); ensure customers receive effective, timely technical assistance with their problems; provide both end-user and internal documentation as needed; assist in the development and supervision of training for Help Desk students; and maintain Help Desk web pages. Maintain a high level of professional competency and work with the Help Desk Manager on setting short and long term goals. Other duties as assigned by the Help Desk Manager.

Multimedia

  • Web Site Consultant: Design, develop, and/or maintain official NDSU web sites for participating departments within a development team. Extensive background in web authoring and visual design required, along with the ability to work within a project team on long-term projects involving frequent customer contact.

Network Services

  • Server Operations Assistant: Provide in-depth, effective and timely technical support to all ITS departments requiring physical hosting of servers, network appliances, storage devices and management consoles. IACC and Research I have Server Operations rooms which are environmentally and electrically designed to provide hosting for these types of devices. Work would take place in either of these two areas.

Security

  • IT Security Analyst: Work with the NDSU IT security team on IT security related functions as defined by NDSU policy and procedure. The individual will assist and support processes to build a university-wide (NDSU) information security strategy and vision, which includes security policies, risk management/assessment and the coordination of efforts across the University.

Server Group

  • Student System Administrator: Install, document, and maintain servers and the applications that run on them. Develop and maintain complex computer programs using languages such as perl, C, and SQL.

Statistical Consulting

  • Statistical Consultant: Statistical Consultants consult with faculty and student clients, providing statistical assistance. Statistical Consultants are expected to have a breadth of background in various areas within the discipline of Statistics. Because of this, most successful candidates are hired as PhD students although a number of advanced Masters level students have held the position through the years. There is no formal 'training' for occupants of these positions. The managing Statistician is usually available to provide guidance as needed during performance of consulting duties by the Statistical Consultant.

STS Management

  • STS Manager: The STS manager is responsible for overseeing the functions of STS and communicating on a regular basis with the STS coordinator and other members of the STS management team, STS employees, and various ITS staff. The STS manager will work 20-25 hours per week, with the majority of hours worked between 8 a.m. and 5 p.m. to allow for adequate communication with STS and ITS personnel. The STS human resources manager and the STS professional development manager will report to the STS manager.

  • Personnel Manager: The STS Personnel manager is responsible for overseeing STS human resources functions and procedures. The STS Personnel manager will work 20-25 hours per week, with the majority of hours worked between 8 a.m. and 5 p.m. to allow for adequate communication with STS and ITS personnel.

  • Manager in Training: The Student Technology Services (STS) manager in training is the entry-level position for the STS management team in preparation for an STS management position. The manager in training assists the STS manager and personnel manager with tasks while learning the skills and responsibilities of the management positions. The manager in training would be involved both in human resources activities such as recruiting, interviewing, and hiring, and other management activities such as employee orientation and leadership training. At the end of the training period (typically one semester), if performance is satisfactory, the manager in training will be promoted to an STS management position and receive the appropriate pay increase.

 Technology Learning and Media Center

  • Learning Assistant/Cluster Assistant: In the TLC lab: Assist students on a walk-in or by-appointment basis, with technology-related course work and projects, including multimedia projects. In the IACC clusters: Provide short-term software assistance, troubleshoot problems, answer questions, refer to Help Desk or TLC lab when necessary, keep clusters tidy. Assist with developing tutorials and other documentation as needed.

  • TLMC Supervisor: The TLMC supervisor assists the TLMC full time staff with overseeing the daily operations of the TLMC lab; supervising TLMC learning assistants, especially during night and weekend hours; orientating and training new TLMC learning assistants; monitoring the TLMC computers; ongoing training and communicating with the TLMC student employees; and developing tutorials and other documentation, as needed. The TLMC supervisor must be willing and able to work weekend and evening hours.

 

 


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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Monday, March 24, 2014 10:59:45 AM