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Help Desk Consultant

Hours per Week: 10 minimum
Starting Wage: $8.00/hour
Reports to: IT

Provide in-depth, effective, and timely technical assistance to the students, staff and faculty within NDSU for services offered by Information Technology Services.  This assistance will be provided via telephone, walk up/in person and e-mail.

Duties and Responsibilities:

  • Problem management of desktop computers, workstations, network and server problems 
  • Assist NDSU students, staff, and faculty with general computer troubleshooting, technical assistance, and network connectivity issues
  • Log problems in a problem tracking system and use appropriate escalation methods to ensure problems have a timely resolution
  • Receive, track, monitor, and distribute print jobs and check-out equipment
  • Collect and dispense information with groups within and outside ITS and route more complex problems to senior help desk consultants, management or other ITS specialists The highest level of confidentiality will be maintained, consultant will have access to privileged information that is strictly governed by university policies and other state and federal laws
  • Maintain a high-level of professionalism and perform other duties as directed or assigned by help desk management

Minimum Qualifications for Employment:

  • Basic working knowledge of computers
  • Experience as a Help Desk Student Consultant Trainee or equivalent
  • Strong customer service skills
  • Good written and oral communication skills
  • Current NDSU enrolled student

Preferred Qualifications for Employment:

  • Experience working with computers in a networked environment
  • Experience in customer service
  • Experience troubleshooting Mac and/or Windows operating systems
  • Working knowledge in the following:
    • Microsoft Office Products
    • Web Browsers
    • E-mail Applications

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Thursday, February 20, 2014 11:11:04 AM