Help Desk Consultant
Hours/week: 10 Minimum
Starting Wage: $8.00
Reports to: ITS Help Desk Management Team
Provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Information Technology Services. This assistance will be provided via telephone, walk up support and e-mail.
Duties and Responsibilities:
- Problem management of desktop computers, workstations, network and server problems
- Log problems in a problem tracking system and use appropriate escalation methods to ensure problems have a timely resolution
- Receive, track, monitor, and distribute print jobs and check-out equipment
- Collect and dispense information with groups within and outside ITS and route more complex problems to senior help desk consultants, management or other ITS specialists The highest level of confidentiality will be maintained, consultant will have access to privileged information that is strictly governed by university policies and other state and federal laws
- Maintain a high-level of professionalism and perform other duties as directed or assigned by help desk management
Minimum Qualifications for Employment:
- Basic working knowledge of computers
- Experience as a Help Desk Student Consultant Trainee or equivalent
- Strong customer service skills
- Good written and oral communication skills
- Current NDSU enrolled student
Preferred Qualifications for Employment:
- Experience working with computers in a networked environment
- Experience in customer service
- Experience troubleshooting Mac and/or Windows operating systems
- Working knowledge in the following:
- Microsoft Office Products
- Web Browsers
- E-mail Applications
