Help Desk Consultant Trainee
Hours/week: 10 Minimum
Starting Wage: $7.50
Reports to: ITS Help Desk Management Team
Under the guidance of more senior Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Information Technology Services. This assistance will be provided via telephone, walk up support, and e-mail.
Duties and Responsibilities:
- Problem management of desktop computers, workstations, network and server problems
- Log problems in a problem tracking system and use appropriate escalation methods to ensure problems have a timely resolution
- Receive, track, monitor, and distribute print jobs and check-out equipment
- Collect and dispense information with groups within and outside ITS and route more complex problems to senior help desk consultants, management or other ITS specialists
- The highest level of confidentiality will be maintained, consultant will have access to privileged information that is strictly governed by university policies and other state and federal laws
- Maintain a high-level of professionalism and perform other duties as directed or assigned by help desk management
Minimum Qualifications:
- Basic working knowledge of computers
- Good people skills
- Good written and oral communication skills
- Current NDSU enrolled student
Preferred Qualifications:
- Experience working with computers in a networked environment
- Experience in customer service
- Experience troubleshooting Mac and/or Windows operating systems
- Working knowledge in the following:
- Microsoft Office Products
- Web Browsers
- E-mail Applications
