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Help Desk Consultant Trainee

 

Hours/week: 10 Minimum
Starting Wage: $7.50
Reports to: IT Help Desk Management Team

Under the guidance of more senior Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Information Technology Services. This assistance will be provided via telephone, walk up support, and e-mail.

Duties and Responsibilities:

  • Problem management of desktop computers, workstations, network and server problems
  • Log problems in a problem tracking system and use appropriate escalation methods to ensure problems have a timely resolution
  • Receive, track, monitor, and distribute print jobs and check-out equipment
  • Collect and dispense information with groups within and outside ITS and route more complex problems to senior Help Desk consultants, management or other ITS specialists
  • The highest level of confidentiality will be maintained, consultant will have access to privileged information that is strictly governed by university policies and other state and federal laws
  • Maintain a high-level of professionalism and perform other duties as directed or assigned by Help Desk management

Minimum Qualifications:

  • Basic working knowledge of computers
  • Good people skills
  • Good written and oral communication skills
  • Current NDSU enrolled student

Preferred Qualifications:

  • Experience working with computers in a networked environment
  • Experience in customer service
  • Experience troubleshooting Mac and/or Windows operating systems
  • Working knowledge in the following:
    • Microsoft Office Products
    • Web Browsers
    • E-mail Applications

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Friday, August 29, 2014 10:24:02 AM