TLMC Learning Assistant
Hours per week: 15-20
Starting Wage: $8.00/hour
Reports to: TLMC Manager
In the TLMC lab: Assist students on a walk-in or by-appointment basis, with technology-related course work and projects, including multimedia projects. In the IACC clusters: Provide short-term software assistance, troubleshoot problems, answer questions, refer to Help Desk or TLMC lab when necessary, keep clusters tidy. Assist with developing tutorials and other documentation as needed.
Learning assistants may also be asked to teach short classes on Adobe, Macromedia, Microsoft, and other software and technology topics to small groups in a classroom setting. Assistants will also create, update, and review training materials, as well as assist other lab assistants in their duties. This position offers a great opportunity to improve your ability to assist others while building your own skills!
Duties and Responsibilities:
- In the lab: Provide NDSU students with one-on-one and small group assistance with technology-related course work and projects on a walk-in or by-appointment basis
- In the clusters: Provide assistance to students working in the clusters (provide short-term software assistance, troubleshoot problems, answer questions, refer to Help Desk or TLMC lab when necessary, and keep clusters tidy)
- Assist students with self-paced learning materials available in the lab and online (reference books, training manuals, tutorials, special software)
- Develop, review, and edit tutorials, handouts, and other documentation
- Review learning resources
- Continually work to enhance their own computer skills by attending STS (and other) classes, flight attending for STS classes and Sponge classes, and using learning materials available in the TLMC lab and online
- Attend meetings and training as scheduled by TLMC manager or supervisor and as required by the STS program
- Continually encourage responsible use of NDSU computers
- Enforce Student Technology Services work practices
- Adhere to NDSU Human Resources policies
- Maintain a high level of professional competency
- Deal with sensitive situations and information in a confidential manner
- Work safely
Minimum Requirements:
- Good oral and written communication skills
- Good customer service and interpersonal skills
- Committed to life-long learning
- Well-developed computer skills, including proficiency in one or more of the following:
- Adobe products (Photoshop, InDesign, Dreamweaver, Flash)
- Microsoft products (Word, PowerPoint, Excel, Access, Publisher)
- Various programming languages (JAVA, C++, VB)
- Multimedia equipment and software
- Non-software specific technology topics like hardware, computer security, and networking
Preferred Requirements:
- Teaching or tutoring experience
- Experience writing documentation
