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Technical Writer

Hours/week: 10-15 hours
Starting wage:
Reports to:
ITS Help Desk Management Team

Researches, writes, and publishes technical materials for reports, manuals, and related technical publications concerned with installation, operation, and maintenance of ITS supported applications/hardware and services. Individual is to works under close supervision.


  • Translate complex computer concepts and technology into documented instructions.
  • Composing, editing and producing web and paper-based documentation as well as online help applications and internal publications for both the Help Desk and ITS website.
  • Edit, standardize, or revise material prepared by other writers or personnel.
  • Prepare layout of material for publication.
  • Prepare rough drafts of the publication for review with the project staff and/or customers.

Skills/knowledge and abilities:

  • Writing - Communicating effectively with others in writing as indicated by the needs of the audience.
  • Active Listening - Listening to what other people are saying and asking questions as appropriate.
  • Speaking - Talking to others to effectively convey information.
  • Information Gathering - Knowing how to find information and identifying essential information.
  • Information Organization - Finding ways to structure or classify multiple pieces of information.
  • Synthesis/Reorganization - Reorganizing information to find a better approach to solving problems or completing tasks.
  • Active Learning - Working with new material or information to grasp its implications.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Student Focused. Land Grant. Research University.

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Thursday, February 20, 2014 11:11:04 AM