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TLMC Media Services Assistant

Hours/week: 15-20
Starting wage: $9.00/hour
Reports to: TLMC Media Technologies Consultant and the TLMC Manager

In the TLMC lab, TLMC Media Services Assistants assist students, staff, and faculty on a walk-in or by-appointment basis with technology-related course work and projects, including multimedia projects. They also assist with developing tutorials and other documentation as needed. Media Services Assistants also have the opportunity to teach technology workshops. Monitor the working condition of multimedia equipment and software, troubleshoot problems, and communicate any issues and workarounds to TLMC staff. Work with TLMC media technologies consultant and other IT media services staff to assist customers with audio and video recording, using equipment in the IT Media Studio.

Duties and Responsibilities:

  • Monitor the working condition of multimedia equipment and software, troubleshoot problems, and communicate any issues and workarounds to TLMC staff
  • Work closely with the TLMC media technologies consultant and the TLMC manager to develop guidelines and procedures related to multimedia services
  • Assist with developing and implementing communication methods to ensure projects are completed successfully
  • Research and assist with developing methods of educating users and TLMC staff about copyright guidelines, especially those relating to multimedia development
  • Research and review current multimedia trends and technology options and recommend equipment and software purchases and upgrades
  • Train TLMC staff to use multimedia equipment and software
  • Assist the media technologies consultant with consulting  with customers (including staff, faculty, and students) regarding multimedia projects and advise them on best methods for accomplishing tasks
  • Work with TLMC media technologies consultant and other ITS media services staff to assist customers with audio (podcasting) and video recording, using equipment in the ITS Media Studio
  • Work with the TLMC instructional technology assistant and instructors to determine best methods and training/support needs for multimedia-related instructor assignments
  • Provide multimedia-related training for short classes and in response to instructor requests
  • Identify documentation needs related to multimedia (including Learning Links resources) and assist with developing necessary documentation
  • Maintain a high level of professional competency

Minimum Qualifications for Employment:

  • Good oral and written communication skills
  • Good customer service and interpersonal skills
  • Committed to life-long learning
  • Advanced knowledge of various types of multimedia equipment and software, including one or more of the following: video cameras and multimedia decks; video editing software such as Final Cut Pro, iMovie, Sony Vegas, or Windows Movie Maker; audio editing hardware and software; graphic design programs like Photoshop)

Preferred Qualifications for Employment:

  • Teaching or tutoring experience
  • Experience writing documentation

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Thursday, February 20, 2014 11:11:04 AM