TLMC Supervisor
Hours/Week: 15-25
Starting Wage: $9.00/hour
Reports to: TLMC Full time staff
The TLMC supervisor assists the TLMC full time staff with overseeing the daily operations of the TLMC lab; supervising TLMC learning assistants, especially during night and weekend hours; orientating and training new TLMC learning assistants; monitoring the TLMC computers; ongoing training and communicating with the TLMC student employees; and developing tutorials and other documentation, as needed. The TLMC supervisor must be willing and able to work weekend and evening hours.
Duties and Responsibilities
- Fulfills all learning assistant duties
- Supervise, oversee, and assist TLMC learning assistants especially during night and weekend hours
- Responsible for weekend and evening lab coverage
- Scheduling lab hours
- Function as a point of contact for TLMC staff to ask questions or report problems
- Monitor the working condition of the general lab computers and software and communicate any problems and work-around to TLMC staff
- Assist with developing orientation material and training for new hires
- Identify training needs for TLMC learning assistants and provide training as needed
- Consult with customers (including staff, faculty, and students) regarding class projects and advise them on best methods for accomplishing tasks
- Identify documentation needs (including Learning Links) and assist with developing (or overseeing the development of) necessary documentation
- Oversee learning assistant projects to be worked on when it is not too busy in the lab
- Assist customers in the lab
- Maintain a high level of professional competency
Minimum Requirements:
- Experience as a TLMC learning assistant for one semester or equivalent work experience
- Good oral and written communication skills
- Good customer service and interpersonal skills
- Good organizational skills
- Committed to life-long learning
- Advanced knowledge of various types of computer hardware and software
Preferred Requirements:
- Supervisory/Management experience
- Teaching or tutoring experience
- Experience writing documentation
- Proficiency in one or more of the following: Adobe products (Photoshop, InDesign, Dreamweaver, Flash), Microsoft products and multimedia hardware and software.
