For any questions please send e-mail to: NDSU.Policy.Manual@ndsu.edu
SECTION 701: TELECOMMUNICATIONS
SOURCE: NDSU President
- NDSU owns and operates its own Private Branch Exchange (PBX), and is managed
by University Telecommunications in the Facilities Management Department.
University Telecommunications is responsible for the oversight, planning,
procurement, coordination and management of the University's transport facilities,
telecommunications switching systems, voice processing systems, CATV systems,
and related software systems, as well as the installation, expansion and 24-hour
maintenance of these systems. Telecommunications responsibilities also include
the administration, marketing, customer service, and billing of resale systems
for departmental and student telephone lines, long distance, and other service
provided by Telecommunications.
University Telecommunications currently contracts to Network Services Division of Information Technology Services on a time and materials basis to engineer, design and maintain the above equipment and systems.
- Calling Procedures: On-campus calls are dialed by using the last
five digits of the telephone number; local off-campus calls are dialed after
first dialing "9". Long distance calls, including international calls, made
from a University telephone can be made most cost effectively by dialing direct,
with the use of an authorization code. Other calls may be made by personal
credit card, calling collect, or through "BISON LINES", NDSU's long distance
billing service. The University also provides corporate long distance calling
cards for placing calls when traveling on official University business.
The use of over the counter long distance calling cards for University business is unauthorized unless approved by the appropriate Vice President. (The reasons for this restriction include lack of accountability in auditing of phone calls and the negative effect such cards have on pricing of telecommunications within the University.)
- Voice Mail: Most administrative telephones on campus are equipped
to receive and record voice mail messages. Voice mail is also available to
students residing in the residence halls on a subscription basis. Follow the
directions you hear when you place the call.
- TDD/TTY Phones (Telecommunication Device for the Deaf) : The department of Student Financial Services has TDD/TTY equipment to handle incoming and outgoing TDD/TTY calls. To contact other offices at NDSU, dial RELAY NORTH DAKOTA at 1-800-366-6888 (TTY). Requests for hearing devices attached to standard telephones may be made to the Telecommunications department.
- Telephone Administrator Program: Designated departmental representatives
have been trained to design how the telephone system functions within individual
departments, tailoring efficiency potential. It is the telephone administrator's responsibility
to represent their respective department and subsequently coordinate its requirements
with the Telecommunications department. All communications regarding telecommunications
services will be coordinated through these departmental telephone administrators. A
listing of telephone administrators is maintained in the Telecommunications department.
- Services and Equipment: Basic telephone service is available to all
University departments, which includes a campus telephone line equipped with
standard features, a standard analog telephone set, and upon request a standard
voice mail box. Monthly line charges are assessed to the respective departments
based on actual cost, capital expenditures, and recovery of University costs
associated with acquisition, provision and maintenance. In addition, each
department is charged for directory assistance, inter and intrastate long
distance, and specialized equipment; e.g., multi-line digital telephones,
speaker phones, paging systems, etc.
- Telephone Adds/Moves/Changes: A department requiring a change or
addition in telephone service must request such service through the designated
departmental telephone administrator, who will complete and forward the necessary
paperwork to the Telecommunications department. A "Request for Telephone Service"
form may be obtained at http://facilities-mgmt.ndsu.nodak.edu/telecommunications/teladmin.
- Telephone Trouble Reporting: Problems or malfunctions in campus telephone service or
equipment should be reported to the respective departmental telephone administrator,
who will forward the information to the Telecommunications department. In
emergency situations after University normal business hours, trouble should be reported to the campus operator (DIAL
0).
- Long Distance Resale: "BISON LINES", an in-house long distance resale
program, offers competitive direct dial long distance calling to students, faculty and staff. An authorization code allows users to bill
calls made from any campus telephone to their University account. Each user
receives an individualized billing via the web. Student billings are summarized on the University accounts
receivable system. Payments for eligible faculty and staff are billed through University payroll deduction.
- Conference Calls: Standard analog telephones on campus have the capability
to conference up to three parties (up to six parties if all calls are to campus
telephones), while multi-line digital telephones have the capability of conferencing
up to six parties. Departments desiring to make conference calls involving
more than six parties should contact the North Dakota Interactive Video Network at http://www.ndivn.nodak.edu. Additional external audio conferencing service vendor names are available from the Telecommunications department.
- Cellular Telephones: All University related cellular phone purchases and usage agreements must be requested and coordinated through University Telecommunications. See North Dakota Risk Management recommended guidelines for cell phone use at: http://www.nd.gov/risk/forms/docs/guidelines-for-cell-phone-use.pdf.
HISTORY: July 1990; Amended December 1995, October 2003, February 2006; June 2007.