Patients are treated with respect, consideration, and dignity.
Patients are provided appropriate privacy.
Patient disclosures and records are treated confidentially, and, except when required by law, patients are given the opportunity to approve or refuse their release.
Patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
Patients are given the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.
Patients have the right to refuse to participate in experimental research.
Patients have the right to change providers.
Patients may express grievances to the Director of the Student Health Service, Patricia Dirk at 701-231-8758 or Patricia.Dirk@ndsu.edu and the Dean for Student Wellness, Barbara Lonbaken at 701-231-6315 or Barbara.Lonbaken@ndsu.edu. If the grievance is unresolved at this level, a Problem/Complaint form may be completed and submitted to the Office of the Vice President for Student Affairs at www.ndsu.edu/vpsa or by calling 701-231-7701.
Information is available to patients concerning provisions for after-hours and emergency care.
Responsibilities of Patients
Patients are to be on time and if unable to keep an appointment, to cancel immediately so another patient can be scheduled at that time.
Patients are to show courtesy and respect to health care personnel and other patients.
Patients are to provide full information about their illness or problem to allow proper evaluation and treatment.
Patients are to ask about anything they do not understand.
Patients are to follow the course of treatment prescribed by health care personnel, including medications as directed and to not share medications with others.
Patients are to communicate with health care personnel if their condition worsens or does not respond to treatment.
Patients are to pay any charges billed to them.
We encourage people to contact us by phone or in person regarding personal health problems or appointments at the Student Health Service, rather than via email. The nature of email is such that we cannot guarantee the confidentiality of your correspondence. Moreover, we cannot guarantee that we will read your email right away or respond in a timely fashion. For specific questions regarding your health, prescriptions or appointments, please call 701-231-7331 or visit us at the NDSU Student Health Service in the Wellness Center.