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To contact Telecommunications and Emergency Support Technologies, please call one of the following:

  • x1-8401 on campus
  • 800-643-7242
  • 701-231-8401

 

Introduction


Telecommunications and Emergency Support Technologies serves North Dakota State University students, faculty, staff, and a variety of NDSU partners by providing leadership and expertise in enterprise voice, emergency support technologies, and the University’s underground communications infrastructure.  Vital to our overall operation is our role in supporting NDSU’s Police and Safety, 24-hour, Communications Call Center, and their emergency response teams and processes.  In addition to the main campus, NDSU delivers voice, security card access and video surveillance services to eight remote NDSU locations.  We also have a partnership with North Dakota State College of Science  in Wahpeton to deliver voice services over the State Network.  Likewise, our department provides leadership regarding State-wide telephony integration/collaboration within the North Dakota University System.

As a result of several campus-wide directives and initiatives, the Telecommunications and Emergency Support Technologies Department has experienced tremendous expansion and growth.  We have implemented new advanced technologies designed to enhance the security and safety of the campus, engaged in enterprise-wide partnerships, reflected on and enhanced the fusion of voice and data in one platform, and have continued to leverage the institution’s investment in providing the technology/infrastructure to support the growth and expansion of NDSU on the main campus and its remote sites.

FY2010-11 Telecommunications Diagram      

Technologies

TELECOMMUNICATIONS

EMERGENCY SUPPORT



Transport Infrastructure

  • 17.2 miles of underground conduit
  • 5,303 miles of outside copper cable (conductor feet)
  • 341 miles of inside copper cable
  • 20.5 miles of campus fiber optic cable; 2,250 strands
  • 9.1 miles of leased fiber optic cable
  • 3.4 miles of outside CATV coax cable
  • 56.2 miles of inside CATV coax cable

CATV

  • Cable television head-end and distribution to 48 main and remote campus buildings
  • 152 academic and administrative locations
  • 1,909 residence halls and apartment units
  • Integrated into campus Emergency Alert System (EAS) 

Voice                                               

  • Dial tone - 6,129 lines
  • Enterprise PBX includes nine remote locations with over 400 custom voice features
  • Enterprise Survivable Servers (ESS) with duplicated carrier facilities
  • Telephones (VoIP, digital, and analog)
  • Local and long distance calling - 850,600 long distance minutes annually
  • Voice messaging and unified communications
  • 90 users of phone to cellular bridge (EC500)
  • Music on hold
  • Specialized and outside lines (ISDN, fax, 1FB, modem, etc.)

Security Card Access

  • 377 doors on the system
  • 17,900 users have access privileges
  • 24,000 door access "swipes" in a typical day
  • 300 to 1,500 access and door schedule changes per week
  • Centralized system managed within Telecommunications in partnership with Facilities Management for installation and support
  • Proximity card reader technology
  • Door alarm monitoring and reporting
  • Part of NDSU "one-card philosophy"

Call Management

  • Custom phone features and buttons
  • Custom calling features
  • Automatic Call Distribution (ACD)
  • Extension to Cellular (EC500)
  • Avaya Aura Messaging (voice mail)
  • Meet-Me conferencing
  • IP softphone and video softphone
  • CentreVu Supervisor with IP agents

Emergency Communications

  • Emergency Alert System (EAS) using CATV
  • Broadcast messaging
  • 24 blue light emergency phones
  • Voice support for NotiFind
  • 77 campus emergency alert "panic buttons"
  • Crisis Alert Monitoring for Police

Cellular

  • 485 total business cell users
  • 200 smartphones in service
  • 1,126,500 cellular minutes annually

Video Surveillance

  • Advanced enterprise IP video surveillance system with analytics and smart video recorders
  • Integration to security card access system
  • Centralized video recording

Major Initiatives

  • Single Mode Fiber installation project, completed in three phases totaling $600,000, supplemented existing aged infrastructure provisioning greater bandwidth and higher transport speeds to campus buildings in support of future academic and research requirements, as well as extending greater bandwidth capacity to the campus’ 14 residence halls.

  • $1.25 million telecommunications upgrade to Internet Protocol (IP), leveraging the existing AVAYA platform.  This investment allowed NDSU to provide enterprise level telecommunications service to eight remote NDSU campus locations and to the North Dakota State College of Science in Wahpeton as well as to other NDUS institutions.  With the funding of institutional IT a top priority amongst colleges and universities, we now have the advanced technologies to centrally share systems across campuses, leveraging the State network to optimize systems for ongoing and future Unified Communications solutions.  This project also incorporated an Enterprise Survivable Server (ESS) at the Research Park to provide overall system redundancy in the event of a failure.  This ESS has redundant carrier facilities to protect the campus from failure in provider circuits.

  • Continued expansion of the campus CATV infrastructure in which Emergency Alert System (EAS) infrastructure and systems now provide an emergency TV broadcast to 1909 residence hall and apartment units as well as to 152 administrative/academic locations within 48 campus buildings.  Routine testing of all systems continues on the first Wednesday of each month.

  • AVAYA voice messaging upgrade at an estimated cost of $400,000, leveraging NDSU’s existing technology investment and platform to provide next generation voice messaging and unified communications.

  • Expanding the IT Division’s business processes for the purpose of expanding BITEK, the Telecommunications department accounting/billing software, to include a Division-wide billing system.  Plans also include the module expansions of asset management/inventory, work/project management, infrastructure and cable management.

  • Entered into a successful partnership with Student Life to share the existing CBORD system (Student Life’s investment of $270,000 expanded our existing CBORD system) adding privilege control and Dining Services applications.  This partnership has emphasized NDSU’s "one-card philosophy" of using a single ID card for multiple business processes and technology applications, as well as allowing the IT Division another opportunity to serve the campus in collaborative partnerships.  Re-carding of the campus to all proximity cards was completed in spring of 2011.

  • Installation of a centralized/integrated video surveillance system ($350,000) to support an enhanced centralized card access and integrated video surveillance network, infrastructure and associated equipment reporting back to the University Police Communications Call Center (24 hours per day, 365 days per year) for central monitoring to better manage the building envelope in crisis situations.  Additional phases will bring existing independent campus video surveillance locations onto the “system” with policy development and a pricing structure to include a scalable model to enable build-out to additional buildings as dollars are made available.

Student Focused. Land Grant. Research University.

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Telecommunications & Emergency Support Technologies
Web Page Contact:  Linda.KrogenBrandt@ndsu.edu | +1 (701) 231-8401

Last Updated: Thursday, August 28, 2014 2:30:21 PM