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Overview

 

NDSU provides centralized cellular services for faculty and staff through the Telecommunications & Emergency Support Technologies Department.  We have over 500 business cellular devices with 55% being smartphones.  More than 1.1m cellular minutes are used annually.

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Benefits and Features


Benefits to NDSU Faculty and Staff
  • Assistance and one-stop ordering of devices and plans
  • Excellent pricing from ND State Contract - see below in Contract, Rate, and Billing section
  • Institutional pooling of minutes
  • Synchronization between office computer email, calendar, and contacts, and smartphones/tablets using Microsoft Office 365
  • Assist in mobile device trouble and carrier problem resolution
  • Strong relationship with NDSU's Help Desk to resolve cellular connectivity issues to Microsoft Office 365
  • Advocacy for NDSU in our relationships with the cellular carriers and the State cellular contract committee
  • Centralized billing and record keeping
  • Review of cellular bills from carriers to verify that contract pricing has been provided and billing irregularities have been addressed
 Features
  • 3G and 4G/LTE national carriers
  • Full range of cellular telephone manufacturers and models available from traditional cell phones to smartphones
  • Latest smart devices including Android tablets, Apple iPads, and specialized smartphones
  • International calling and roaming
  • Variety of accessories are available

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Getting Started/Ordering

 
  1. With the person authorized to approve cellular services for your department/budget manager, determine the type of plan required (Basic Phone or Smartphone).  His or her signature will be necessary on the order form
  2. Decide the type of device and accessories that best meet your business needs from AT&T or Verizon
  3. Decide on the carrier plan that meets your calling, texting, and data requirements.  You can also contact Telecommunications & Emergency Support Technologies for suggestions
  4. Have the funding information for your department available - there are one-time and recurring charges associated with cellular services.  These costs are the responsibility of the ordering department
  5. Fill out the Cellular Equipment Order Form with the appropriate approving/budget manager signature.  If you will be making international calls or plan to travel and need international roaming, please include this information on the form.  Also, include any international data and/or texting you plan to do outside of the U.S.  Send the completed form to TelecommunicationsNote:  for smart devices it is highly recommended that you include insurance when ordering
  6. Telecommunications staff will order the plan, device, and any accessories purchased.  We will contact you when your mobile device is available to be picked up
  7. To configure smartphones and tablets to use Microsoft Office 365 to synchronize your office email, calendar, and contacts please visit the mobile configuration page.  You may also find the ITS information on configuring wireless/WiFi  (bottom of web page) helpful.  For more NDSU Outlook information or assistance with configuring your smart device to use it, please contact the ITS Help Desk
  8. For BlackBerry devices, contact the ITS Help Desk  from your NDSU email account or call them at 701-231-8685, option 1.  They can then activate your device

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Getting Cellular Help and Service Availability


Help


There are four avenues for getting help regarding this service:

Self-Support Troubleshooting

See the section below for troubleshooting and self-support solutions

.

Telecommunications

Contact Telecommunications directly regarding general information, questions about bills, problems with cellular service from the carrier, and/or mobile device hardware warranty/insurance issues

.

Microsoft Office 365 Configuration

Problems connecting to Microsoft Office 365 for email, calendar, contacts, etc. - if unable to connect contact the ITS Help Desk

.

Configure Smartphone for WiFi

Configuring Android and Apple iOS devices for NDSU wireless connectivity

Troubleshooting


Cell Device Does Not Power On

  1. Fully remove battery from device.  Wait 30 seconds.  Replace battery and turn device back on
  2. Is the battery dead?
  3. Verify that the charger connections are good to the cellular device
  4. If the battery is dead, has it been connected to the charger for at least 10 minutes before trying to power it up again?  Cell phones run off the battery even when connected to a charger so there must be enough of a charge to sustain the phone.  If the phone does not turn on after an hour of charging, install a new, charged battery.  Contact Telecommunications if you need to order a battery
  5. If the steps above did not work, please contact Telecommunications & Emergency Support Technologies

Cannot Make or Receive Calls

  1. Power is on?
  2. Do a hard power shut down (typically holding the power button for five seconds or so).  When device has completely turned off, wait 10 seconds.  Turn back on
  3. Do a hard power shut down, per above, and then fully remove battery from device.  Wait 30 seconds.  Replace battery.  Turn back on
  4. Does the phone have at least one or two bars indicating it is connected to the cellular network?  Move to an area with better reception.  If you are not able to get connection bars from a known-good location, please contact Telecommunications
  5. Does the phone indicate it is roaming a majority of the time when it typically does not?  If so, please contact Telecommunications
  6. For smart phones/devices does texting, web, or syncing with Microsoft Office 365 work? If not, contact the ITS Help Desk

Web No Longer Functions

  1. Do a hard power shut down (typically holding the power button for five seconds or so).  When device has completely turned off, wait 10 seconds.  Turn back on
  2. Do a hard power shut down (per above) and then fully remove battery from device.  Wait 30 seconds.  Replace the battery.  Turn device back on
  3. Able to sync with NDSU Outlook?  If not, please see NDSU Help Desk information on Microsoft Office 365
  4. Telephone able to make and receive calls?  If not, contact Telecommunications
  5. Does texting still function?  If not, please contact Telecommunications  

Problems Syncing with NDSU Outlook (Email, Calendar, Contacts, etc.)

  1. Does web browsing work to sites that you do not typically go to (i.e. that are not cached)?  If not, contact Telecommunications
  2. If texting and telephone functions are working, please see the NDSU Help Desk information on configuring Microsoft Office 365
Availability


Please contact Telecommunications & Emergency Support Technologies during regular business hours for device and plan orders, troubles, and service moves/adds/changes.

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Changing or Discontinuing a Cell Device or Plan


  1. Please fill out the Cellular Equipment Order form to indicate the change you would like to make (new cellular device, change in plan, discontinuing service altogether, etc.).  If the request is for a new device that has a one-time charge, a change in plan type (Basic Phone to Smartphone), and/or a new plan with a higher charge than the current one, the person authorized to make cell phone decisions in your department/budget manager will need to sign the request form.   If you will be making international calls or plan to travel and need international roaming, please include this information on the form.  Also, include any international data and/or texting you anticipate doing outside of the U.S.  Send the completed form to Telecommunications
  2. If service is being discontinued it is important that you follow Purchasing surplus policy  to surplus the cellular device (it is State property)
  3. Telecommunications staff will change or remove the plan, order a new device/accessories, etc.  If this change includes a new device we will contact you when it is available to be picked up
  4. For new Android (smartphone or tablet), Apple iOS (iPhone or iPad), or Windows Phone devices please see the ITS Help Desk mobile configuration page to configure your smart device for Microsoft Office 365
  5. For new BlackBerry devices, contact the ITS Help Desk   from your NDSU email account or by telephoning them at 701-231-8685, option 1.  They can then activate your device

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How to Use Cellular Services from NDSU


Synchronizing Email, Calendar, and Contacts with Smartphones/Tablets (NDSU Outlook)
  1. Microsoft Office 365  allows your mobile device to be synchronized with NDSU's solution for email, calendaring, and contacts
  2. The mobile configuration page for NDSU Outlook offers step-by-step setup instructions
  3. For BlackBerry devices, contact the ITS Help Desk  from your NDSU email account or call them at 701-231-8685, option 1.  They can then activate your device
  4. You may also find the ITS information on configuring wireless/WiFi (bottom of web page) helpful
  5. For further assistance with NDSU Outlook on your smart device contact the ITS Help Desk  at 701-231-8685, option 1
Common Cellular Voice Mail Commands

Dialing Your Cellular Voice Mail (not NDSU Aura Messaging)

*86

Call voice mail from cell phone



When Listening to Messages

0

Help

#

Skip or finish menu items

**

Exit or cancel



7

Delete

9

Save

2

Pause

4

Replay message

5

Date and time message sent



1

Rewind a few seconds

11

Rewind to beginning of message

3

Fast forward a few seconds

33

Fast forward to end of message


Skip Greeting when Leaving a Message on Another Person's Cell Phone

*

If you want to bypass the greeting before leaving a voice mail message for another party, press * (star) and on most carriers you will hear a beep; then leave the message

International Calling (from inside the United States)
  1. Have in mind the type of international calling service you need:  how frequently will you make international calls, are international calls routine to your work or for a particular period of time only, what will the typical duration of a call be, will calls be made to many different countries or limited to a particular country, etc.?
  2. Determine the services you need:  international calling, texting, and/or texting with pictures
  3. Get authorization from the budget manager responsible for your recurring cellular charges to add international services.  Please note that it may take the carrier a couple of business days to get all services added to your plan
  4. Contact Telecommunications and we will work with you and the carrier to set up the most cost-effective plan
International Roaming (mobile device use outside of the United States)
  1. The sooner you start the process for international roaming the better.  In some cases it may take a week or more to establish this service and it may require additional hardware
  2. Have in mind the type of international calling service you need:  how frequently do you travel outside of the U.S. and make international calls, are international calls routine to your work or for a particular period of time only, what will the typical duration of a call be, will calls be made to many different countries or limited to a particular country, etc.?
  3. Will you need texting, picture texting, or data services outside of the U.S.?  We recommend contacting us to determine the number of texts and bandwidth you are currently using to help estimate your international needs
  4. Get authorization from the budget manager responsible for your recurring cellular charges to add international services.  Please note that it may take a week or more to get all services added to your plan and in some cases additional hardware for your mobile device will be required
  5. Contact Telecommunications and we will work with you and the carrier to set up the most cost-effective plan
  6. International data overages can be extremely expensive and these costs are the responsibility of the department.  Check out tips from the FCC Wireless World Travel Guide

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Frequently Asked Questions


Can I synchronize my office computer's email, calendar, and contacts with my smartphone or tablet?

Yes - see the How To section above for more information

Are there employee discounts available for personal cell phones?
Currently, AT&T and Verizon do offer employee discounts.  For the latest information, please see the North Dakota Council of State Employees.  These discounts and related processes are in no way associated with NDSU.  Contact the carrier of your choice for ordering details

Can I port my personal cell phone number or one I had with a former employer to a new NDSU cellular device?
In most situations, no.  NDSU cellular equipment is for NDSU business only and is subject to State statutes on this matter

Will NDSU pay a portion of my personal cell charges if I use it for NDSU business?
There is no model currently in place for reimbursement of personal cell charges related to NDSU business.  If regular cellular access is part of your job responsibility, please work with your department to procure an NDSU business cellular device

Will I be able to port my NDSU cellular phone number if I leave NDSU?
In most cases, no.  Your number may be reused by your department and is considered an NDSU investment

If I leave NDSU can I take my NDSU cellular device with me?
No - NDSU-procured cellular devices (even at $0.00 promotional value from a carrier) are NDSU property and must be disposed of properly through the Purchasing Department

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Contract, Rate, and Billing Information


Rates/Contract Information


Charges are passed-through from the carrier to NDSU departments with no mark-up from Telecommunications & Emergency Support Technologies.  Rates are listed below based on the latest contract:

 

VOICE PLANS:

AT&T Voice-Only

Verizon Voice-Only 





100 Min. $22.50

100 Min. $23.99 + 100 messages


N/A

200 Min. $28.69 + 100 messages


300 Min. $29.25

N/A


N/A

400 Min. $30.76 + 100 messages


600 Min. $39.75

600 Min $44.10 + 100 messages


1000 Min. $52.50

1000 Min. $56.40 + 100 messages



.




TEXTING PLANS:

AT&T Texting

Verizon Texting

$3.00 - 200 messages

$10.00 - 1000 messages


$20.00 - unlimited messages

$12.00 - unlimited messages





.

SMART PHONES:

AT&T Smartphones

Verizon Smartphones





300 Min./unlimited data, pictures, and text - $48.75

400 Min./unlimited data, pictures, video and text - $49.35


600 Min./unlimited data, pictures, and text - $61.43

600 Min./unlimited data, pictures, video and text - $62.19


1000 Min./unlimited data, pictures, and text - $73.13  

1000 Min./unlimited data, pictures, video and text - $74.03



.




PHONE REPLACEMENT:  

12 months

10 months









.

SHIPPING:

Overnight at no charge

Overnight at no charge



This contract period ends October 2016

Billing


Billing is provided through the Bitek general ledger interface on the 16th of each month.  One bill contains all cellular, telecommunications, and emergency support technologies charges. To request call detail records for a particular cellular phone number for a given month, the department's Telephone Administrator can contact Telecommunications for this service.

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Telecommunications & Emergency Support Technologies
Web Page Contact:  Linda.KrogenBrandt@ndsu.edu | +1 (701) 231-8401

Last Updated: Monday, December 01, 2014 9:10:13 AM