Contact for: Athletic monthly scholarships, Collection process oversight and disputes, Financial literacy, Late payment fees, Past due accounts and holds, Records retention, Short-term loans, Student communications, Student payment agreements (current and former), Tuition and fee appeals, Website maintenance.
Contact for: Department training, Marketplace, PCI compliance, Reconciliation inquiries, Refund process oversight, Revenue control compliance, Touchnet, Tuition and fee setup and inquiries.
Contact for: Cash advances, Cash boxes, Department draws, Departmental deposits and payments, Process student payments.
Student Account Specialist
Contact for: Incoming phone inquiries, International third party billings, Military FTA and Chapter 33 payment plans, Short-term loans, Tuition and fee appeals, Waivers - military and international.
Contact for: Collection agency liaison, Collections - current students, Incoming wire transfers, Monthly student billing statements, Payment plan enrollment, Process non-student payments, Refunds - print/distribute checks, Transfer to student account forms, Waivers (excluding military, international, spouse/dependent), Website maintenance.
Contact for: 1098-T processing, Credit card merchant setup/support, Department training, marketplace setup, Monitor uncashed checks, PCI compliance, Reconciliations, Touchnet payments.
Contact for: Collaborative billing, Collections - corporate accounts, Collections - recent/former students, Credit card payments - corporate accounts only, Diploma and transcript holds, Direct deposit, Document scanning, Monthly corporate billing statements, Posting journal entries, Scholarship workflow, Third party billing (excluding military and International), Waivers - staff and dependent.
Contact for: Departmental invoicing, Perceptive Content - document imaging, Payment plan enrollment, Reconciliations, Refund processing, Tuition and fee setup and inquiries, Uploading group charges/credits.