The Zen Desk chat widget may not be used for the collection of Personally Identifiable Information (Social Security Number, Date of Birth, etc...) under any circumstance.
If you have a business need to collect this data, you may direct the individual to call your department.
- Insert a new content element Special elements > ZenDesk Chat Widget
- Paste the key you received from ZenDesk into the Zendesk Widget Key field
- Enter a Title that describes who the visitor will chat with. This overrides what you've entered in ZenDesk's widget configuration screens and is useful if you want to customize the "who" a little bit on different unit pages
- Optionally enter a Nickname. ZenDesk's documentation describes this feature as:
If you have created multiple configurations of Talk in the Web Widget, you can use the Talk nickname setting to target the desired configuration.
Note: The nickname in the Talk configuration settings API request must match the nickname of your Talk configuration exactly, including any spaces and capitalization.
For more information, see the developer documentation for the talk object, the nickname setting, and Configuring Zendesk Talk settings for the Web Widget.
Insert on all department pages
If it makes good sense to do so, you can include a ZenDesk chat widget in a department's template footer so it is automatically included on every page for the department.
- Change the FOOTER1 content element to be a Grid container
- Remove the FOOTER1 heading from any existing footer content element
- Move the former FOOTER1 footer content element into the Grid container
- Add a ZenDesk chat widget content element in the Grid FOOTER1 grid container
- Save and publish the new and renamed/moved records as usual
Note, if you leave the old Regular Text Content record with a heading of FOOTER1, it might not work right. Be sure to change the heading so there is only one record in that page with a heading of "FOOTER1."