NDSU Distance & Continuing Education (DCE)

Bringing Education to You

Student Resources

General System and Equipment Requirements:

Wimba Collaboration Suite

Technical Support

Instructors and students with Wimba-related questions should be directed to Wimba's 24/7 Technical Support Center.

Wimba 24/7 Technical Support
Phone: 1-866-940-0065
Email: .(JavaScript must be enabled to view this email address)

In addition, comprehensive technical support is provided on this site as well as from Wimba.com.

Equipment Needed for Wimba Live Classroom and Wimba Voice Tools

Wimba is compatible with both PC (Windows) and Mac (OS 10+).

Student Minimum Recommendations

Instructor Requirements

*For best sound quality, Wimba recommends using headsets (such as Plantronics DSP 500) instead of external speakers or microphones, particularly built-in microphones of laptops.

Supported Operating Systems, Browsers, and Java

Windows Vista, XP, 2000
Mac OS X (10.5, 10.4, 10.3)

Web Cameras

Optional cameras: Cameras are only required if you wish to send video of yourself. It is not necessary to have a camera to view video of other participants.

Recommended Brands and Models

Special Notes about using Web cameras: Wimba also will work with several other brands and models not listed here. These are listed for purchasing advice. If your computer/laptop features a built-in camera, these will often work as well. Because Wimba video is compressed for transmission via the Internet, budget-conscious Wimba participants can utilize affordable camera options with success. When installing a webcam, users should navigate to the webcam manufacturer's website and download the most recent software for the camera, rather than using the software that comes packaged with the camera. This will ensure that the most up-to-date software is installed.

Headset Microphones

For best sound quality for participants: Wimba recommends using headset/microphone combinations instead of external speakers or microphones, particularly built-in microphones of laptops. External speakers used in conjunction with a microphone can create audio feedback that interferes with audio reception.

It is not recommended to use your computer's built in microphone for the class. A headset with a microphone mouthpiece is preferred. Here are a few other points to consider when purchasing a headset:

Testing Equipment - Prior to Class or a Meeting

It is higly recommended to utilize the Wimba Wizard prior to accessing a Wimba Live Classroom session for the first time. Complete instructions can be found in the online Quick Guide: Student Guide to Using Wimba Classroom.

The Wimba Wizard start link

If you experience technical difficulty with Wimba Live Classroom:

Troubleshooting Tips:

During a Class:

The Wimba Classroom media bar