PROBLEM/COMPLAINT PROCEDURE FOR STUDENTS WITH A DISABILITY
The office of Disability Services (DS) seeks to ensure equal access to the educational environment for students with disabilities at NDSU. DS staff members are committed to providing access through reasonable accommodations. Accommodations are based on the functional limitations of the disability. DS staff members conduct a fair assessment of each student’s situation and adhere to high standards of integrity in serving the student. In certain circumstances, students may disagree with staff decisions regarding:
· Eligibility for services
· Appropriateness of requested accommodation(s)
· Implementation of the accommodation(s) and/or
· Quality of services received.
Students who have issues or concerns with the accommodation process described above are encouraged to utilize the following steps to resolve the problem/complaint. With the student’s cooperation, resolution of the problem/complaint will be sought in a prompt and immediate fashion. The process may take approximately 15 business days. This time frame will be dependent upon availability of all parties involved with the problem/complaint.
The student is encouraged to complete the Problem/Complaint Form at www.ndsu.edu/fileadmin/disabilityservice/DS_ProblemComplaint Procedure.pdf and meet directly with his/her case manager.
PLEASE NOTE: This form is provided on the DS website for the student’s convenience. If there are concerns about security or sensitivity of the information being submitted, it is recommended the student submit a paper copy. Disability Services cannot guarantee confidentiality with online submissions. A paper copy can be requested from Disability Service at 701-231-8453 (ND Relay at 1-800-366-6888), or by submitting an e-mail to firstname.lastname@example.org.
If the case manager and student are unable to resolve the problem/complaint, the student may schedule a meeting with the Director of Disability Services. If the problem/complaint pertains to the Director of Disability Services or the problem/complaint is not resolved to the student’s satisfaction, the student will be directed to meet with the Dean for Student Wellness, 170B Wallman Wellness Center, (701) 231-6315.
If the problem/complaint continues to be unresolved, the student shall be directed to schedule a meeting with the Vice President of Student Affairs, Old Main 100, (701) 231-7701. To prepare for this meeting, the student will follow the procedure listed on this website.
Not all complaints may be resolved in exactly the manner in which the student prefers, but university personnel will strive for the best possible outcome.
PLEASE NOTE: Issues that go above and beyond reasonable accommodations and are related to perceived discrimination or harassment based on disability should be directed to the ADA Coordinator in the Office of Equity, Diversity and Global Outreach, 205 Old Main, (701) 231-7708. The ADA Coordinator handles institutional discrimination/harassment complaints.
Revised 3/26/12 bjm/bl/mh/lc