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Frequently Asked Questions

If you cannot find your question from this list, please consider the Help Center within SSC (information below) or visiting the Help and Support page

Help Center

The Help Center within the Student Success Collaborative offers documentation for getting started, along with help articles and videos for advisors, instructors, tutors, students support services, administrators and students. 

access the Help Center:
  1. Log in to the Student Success Collaborative
  2. Click ? in the top right
  3. Click Help Center

Student Success Collaborative supports the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Internet Explorer. For best results, Google Chrome or Mozilla Firefox are recommended.

Frequently Asked Questions

view frequently asked questions below:

Will the Student Success Collaborative replace Campus Connection?

No. Campus Connection will still be used for registration and official grade loading. However, advisors will find most advising-related resources in one place in the Student Success Collaborative.

Who will have access to student data in the Student Success Collaborative?

Students will be able log in to the Student Success Collaborative to schedule appointments with their advisors and, eventually, with tutors and other support services on campus. Students' home pages include their class schedule information and tabs across the top to view their calendars, along with any available notes and reports from past interactions with advisors, tutors and other support staff. Students can also send messages to their advisors and other support staff using the platform. As "owners" of their educational records under the Family Educational Rights and Privacy Act (FERPA), students have the right to request access to all records in the Student Success Collaborative, including notes created by advisors.   

NDSU faculty and staff who teach, advise students, provide academic support services, and make administrative decisions for academic programs will have access to student data in the Student Success Collaborative. All NDSU employees are responsible for protecting the confidentiality of student education records, including records accessible through the Student Success Collaborative. Employees who will have access to student data in the platform must complete annual privacy training under the Family Educational Rights and Privacy Act (FERPA). View FERPA Guidelines for Faculty and Staff provided by the NDSU Office of Registration and Records.

How will student data be safeguarded by the Educational Advisory Board (EAB)?

The Educational Advisory Board takes several steps to safeguard data at all stages of the data management process, including transmission, storage and backup. Additionally, EAB maintains student records in accordance with the requirements of FERPA. View the EAB's Application and Data Security Summary.

Will students be able to log in to the Student Success Collaborative?

Yes, eventually. During the first phase of launching the Student Success Collaborative at NDSU, only faculty and staff will have access to log in to the platform. During the second phase, undergraduate students will be able to log in and use the platform to schedule appointments with advisors and connect with other academic resources.

Will graduate students and their advisors be able to use the Student Success Collaborative?

Not at this time. The Student Success Collaborative and the data-driven models within the platform were developed specifically for undergraduate students. NDSU is currently working with the Educational Advisory Board to determine whether the scheduling feature in the Student Success Collaborative could be used by graduate students for the purpose of scheduling tutoring sessions and possibly meetings with their advisors.

Will advisors be able to use the Student Success Collaborative to track advising notes?

Yes. Student Success Collaborative has a note-sharing system that serves as a centralized place to increase campuswide communication and collaboration in serving students – including referrals to other advisors for major/minor exploration and to academic support resources such as tutoring.

Will advisors be able to share notes with administrators, faculty and other advisors?

Yes and no. The author of the note can choose who has permission to view the note. FERPA policy requires all notes become part of a student's academic record, giving the student the right to request access at any time. A guide for best practices for academic advising notes and note sharing will be available soon.

Why do faculty and advisors have access to all students’ data, including those who are not their advisees?

The Student Success Collaborative provides appropriate faculty, advisors and administrators with access to student information, promoting seamless transitions and easy information-sharing. Under the Family Educational Rights and Privacy Act (FERPA), faculty, advisers and administrators can only access a given student’s data when they have an academic need-to-know. Accessing student data without an academic need-to-know is a violation of FERPA.

Benefits of expanded access to student data include reducing frustration for students as they do not need to restate their concerns with each individual they encounter, closing feedback loops with other offices or advisors who may be meeting with the same student and providing support around major changes and career advice

Will students be able to use the Student Success Collaborative to schedule appointments with their advisors?

Yes. When students gain access to the Student Success Collaborative during the second phase of the launch, they will be able to use the platform to schedule appointments with their advisor. Faculty and staff who advise undergraduate students will be able to set their own schedule within the platform for times they are available to accept advising appointments. The system will sync with Outlook calendaring.

As an advisor, how can I limit my scheduling availability so only my advisees can schedule an appointment with me?

To provide a more consistent advising experience as students explore and change majors across the university, the Student Success Collaborative platform has been configured to easily connect students with their assigned advisors and with advisors in majors they may be interested in exploring. 

When advisors set up their availability, they may choose to only meet with students who select "Advising for My Major" as a reason for making an appointment. Each student's assigned advisor will be the first advisor listed as an option for scheduling an appointment, and "Your Advisor" will appear behind the assigned advisor’s name in the dropdown list of available advisors. This is designed to help students identify their assigned advisors, and it should prompt them to choose their assigned advisors when making an advising appointment for their majors.

Alternatively, advisors who typically meet with students who are exploring majors can create availability for students to schedule appointments to "Explore a New Major/Minor." This option was created for advisors who typically have informational meetings with students about major changes and career exploration.  

During peak advising times, the Student Success Collaborative campaigns feature will be a helpful tool to directly connect your advisees with your available appointments. More information about the campaigns feature is coming soon.

How is a student's risk level determined? Who can view that risk level and how will it be used?

A student's risk level is calculated within the Student Success Collaborative using advanced data analysis and models that can predict – but never determine – a student's likelihood of graduation from NDSU. Risk levels can be used by advisors to aid conversations with students regarding student performance, academic goals, major selection and career goals. Ultimately, risk level is one of many tools within the Student Success Collaborative that can augment advisor-student conversations to discover the best path for a student.

How are students with double majors accounted for in institutional reports?

Students with double majors are included in the institutional reports for both majors, regardless of their primary or secondary major. For example, if a student graduated with a degree in both math and biology, he or she will show as a graduate in each of the math and biology reports. The only exception to this is the international studies major, which is a second major only and does not have a degree type associated with it. Because it has no degree type associated with it, the major will not show up as having any graduates, despite the fact that students are graduating in that major.

How are repeated courses handled in the course analysis report?

NDSU policy states that all repeat attempts of a course remain on the academic record, but only the credits, grades and related honor points for the most recent attempt are used in calculating the cumulative GPA and credits for graduation. Because of this, only the most recent or, "last attempt," and resulting grade is used for calculation in the course analysis report.


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North Dakota State University
Phone: +1 (701) 231-7701 / Fax: (701) 231-5842
Campus address: Ceres Hall 124
Physical/delivery address: 1301 Administrative Ave., Fargo, ND 58102
Mailing address: NDSU Dept. 2830/ PO Box 6050 / Fargo, ND 58108-6050
Page manager: Student Affairs and Enrollment Management

Last Updated: Friday, July 21, 2017 8:45:52 PM
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