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Help and Support

Faculty and staff who advise undergraduate students will be granted access to the platform after completing the advisor training and the online FERPA training. To sign up for the training go to https://apps.ndsu.edu/event-registration/ and choose “Student Success Collaborative” from the list of available trainings. The FERPA training is located in your blackboard site under the Courses tab and is labeled “170-NDSU-FERPATRAINING: FERPA Initial Training”. If you do not have the FERPA training in your blackboard site, please contact the NDSU IT Help Desk by phone:701-231-8685 (option 1)  or email: ndsu.helpdesk@ndsu.edu.

NDSU SSC Training Guide
Help Center

The Help Center within the Student Success Collaborative offers documentation for getting started, along with help articles and videos for advisors, instructors, tutors, students support services, administrators and students. 

access the Help Center:
  1. Log in to the Student Success Collaborative
  2. Click ? in the top right
  3. Click Help Center

Student Success Collaborative supports the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Internet Explorer. For best results, Google Chrome or Mozilla Firefox are recommended.

Questions About Access

commonly asked questions

How do I log in?

After you have completed the advisor training and the FERPA training, you may Log in to the Student Success Collaborative or go to the online services drop down menu on the NDSU home page. You will use your NDSU email credentials to login to Student Success Collaborative.

If you have problems logging in, please contact the NDSU IT Help Desk
The NDSU IT Help Desk provides support to students, faculty, staff and members:

My log in is not working.

NDSU IT Help Desk
The NDSU IT Help Desk provides support to students, faculty, staff and members:

I forgot my username and password.

NDSU IT Help Desk
The NDSU IT Help Desk provides support to students, faculty, staff and members:

How can I get access to the Student Success Collaborative platform?

NDSU IT Help Desk
The NDSU IT Help Desk provides support to students, faculty, staff and members:

Why don’t I have access to x, when my colleague does?

NDSU IT Help Desk
The NDSU IT Help Desk provides support to students, faculty, staff and members:

Questions About Using Student Success Collaborative

How do I sync my outlook calendar to Student Success Collaborative

  1. NDSU Student Success Collaborative Resources website: Getting Started Documents
  2. College Super Users
  3. Student Success Collaborative Help Center
    1. Log in to the Student Success Collaborative
    2. Click ? in the top right
    3. Click Help Center

  4. NDSU IT Help Desk

How do I create availability in the platform?

  1. NDSU Student Success Collaborative Resources website: Getting Started Documents
  2. College Super Users
  3. Student Success Collaborative Help Center
    1. Log in to the Student Success Collaborative
    2. Click ? in the top right
    3. Click Help Center

  4. NDSU IT Help Desk

My calendar is not syncing properly

NDSU IT Help Desk
The NDSU IT Help Desk provides support to students, faculty, staff and members:

Questions About How to use the Platform to Increase Student Success

What is Student Success Collaborative and why is NDSU using it?

  1. NDSU SSC Resources Website
  2. College Super Users
  3. Student Success Collaborative Leadership Team

What are the best ways to have faculty use SSC to reach out to students who are on academic warning?

  1. NDSU SSC Resources Website
  2. College Super Users
  3. Student Success Collaborative Leadership Team

How can my department utilize the institutional reports to gain insights about student success in our major?

  1. NDSU SSC Resources Website
  2. College Super Users
  3. Student Success Collaborative Leadership Team

How do I create a watch list for certain students in my major?

  1. NDSU SSC Resources Website
  2. College Super Users
  3. Student Success Collaborative Leadership Team

How can I find a list of students in the advanced search?

  1. NDSU SSC Resources Website
  2. College Super Users
  3. Student Success Collaborative Leadership Team

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North Dakota State University
Phone: +1 (701) 231-7701 / Fax: (701) 231-5842
Campus address: Ceres Hall 124
Physical/delivery address: 1301 Administrative Ave., Fargo, ND 58102
Mailing address: NDSU Dept. 2830/ PO Box 6050 / Fargo, ND 58108-6050
Page manager: Student Affairs and Enrollment Management

Last Updated: Friday, July 21, 2017 8:45:52 PM
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