Power Users

Each department participating in document imaging is asked to designate two staff members as Power Users. These users primarily serve as lead communication contacts by relaying useful information to the users in their department. They also serve as lead contact points for technical support issues—either addressing those issues independently or communicating their support needs with a Campus Liaison. A background in technical support is not necessary, but having a functional knowledge of the software is beneficial. More importantly, power users should have knowledge of all the documents used by their department and the various business processes through which those documents travel. It is recommended that at least one of the designated power users is familiar with the records management and retention process for their department's documents as some of the document imaging and records management responsibilities will cross over.

Responsibilities

  • Lead Communications Contact for Department
  • Lead Support Contact for Department
  • Submitting Help Tickets
  • Adding & Removing User Accounts
  • Coordinating New User Training
  • Managing Security Groups & Permissions
  • Applying Records Retention Polices
  • Deleting Documents
  • Providing Information for Department's Annual Audit
  • Attending NDSU User Group & NDUS Liaison Meetings

 


HAVE QUESTIONS about Document Imaging?... Please contact:

A.J. Klein, 701-231-7983, andrew.j.klein@ndsu.edu

112 Morrill Hall
Enrollment Management Administrative Systems
NDSU Dept. 2835 / P.O. Box 6050 / Fargo, ND 58108-6050
ndsu.imaging@ndsu.edu

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