Software Installation Request Procedures
Departmental/class software to be installed on NDSU public computers must be requested annually via the Software Installation Request Form below.
To request the installation of software, please fill out and submit the following form, and then have the software and a photocopy of the license agreement delivered to the IT Asset Management Coordinator in QBB 206H. The license agreement information must contain the total number of licenses purchased*. You are responsible for training your students to use this software. Software documentation for our consultants would be appreciated.
*NDSU has approximately 1125 computers in public classrooms and labs. Some software licensing agreements allow the use of a metering program, such as Keyserver, in order to run the application in a cost-efficient manner. For example, Keyserver would allow us to install an application with only 40 licenses on 1125 computers. The active metering environment (Keyserver) would allow 40 machines to concurrently run the application at any one time. The benefit of this is that only 40 licenses need to be purchased. If you would like to take advantage of this feature, either the licensing agreement should clearly state this is allowed, or an e-mail from the company that verifies the software can be used in a software metering environment would be needed. If metering is not allowed under the licensing agreement and there are budget constraints, software can be installed on a per-lab basis but will require a license for each computer within the specific lab.
All requests for new software must be evaluated to ensure they will not interfere with one or more of NDSU's common good services. Common good services are those that have a far-reaching impact on students, faculty and/or staff.
New software requests or requests for updates that interfere with such services may not be fulfilled.
Common good services include:
- Blackboard Collaborate
- ConnectND (Campus Connection, Financials, HRMS)
- Respondus Lockdown
- Tegrity Lecture Capture
- Turning Point Clickers
Departmental/class software must be requested annually. Classroom and lab computers are wiped and refreshed by the beginning of the Fall semester.
- If we receive your software and license information by May 1, we will have the software installed by the beginning of Fall Semester.
- If we receive your software and license information by Oct. 1, we will have the software installed by the beginning of Spring Semester.
- If we receive your software and license information by Feb. 1, we will have the software installed for Summer Semester.
Late software requests will be subject to a labor charge. Additionally, software requests that are missing information and required documentation after 30 days from the deadline will also be subject to a labor charge. Each software package can take anywhere from 2 to 80 hours to install, dependent on application complexity and compatibility with existing software and configurations. We cannot guarantee late requests will be installed and available by the beginning of classes for the semester requested.
Late requests for Fall semester will no longer be accepted after June 1st, after June 1st there is no guarantee they will be available by the start of classes.
After the software is installed, we will arrange to have it returned. We will contact you with the opportunity to test your software after it has been deployed.
If you have any questions, please contact IT Asset Management at NDSU.Cluster.Software@ndsu.edu
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to complete this process please email NDSU.Cluster.Software@ndsu.edu.