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ITS Support Policy for Video Rooms

 

The support provided by the Classroom Technologies Group for classes, meetings, and other events scheduled in the following video rooms:  EML 170, EML 183 and QBB 422 is as follows:  

For classes hosted by NDSU:

Dedicated technician coverage is provided for the duration of the class.

For meetings and other events attended by NDSU faculty, staff, and students:

The Classroom Technologies Group will:

  • Open the room
  • Turn on the equipment
  • Assist with roll call
  • Connect a laptop computer to the videoconferencing equipment if needed
  • Provide a phone number for troubleshooting assistance (The technician will not be in the room).

Additional services provided:

  • Recommend videoconferencing equipment that meets campus and state standards
  • Maintain contact information for all IP-based video units located on campus
  • Maintain a database of videoconference systems used at NDSU
  • Coordinate the scheduling of the dedicated IVN videoconferencing rooms
  • Serve as the videoconferencing contact for campus and outside entities
  • Provide support and training for departmental videoconferencing contacts
  • Provide training on videoconferencing equipment
  • Provide support and training in best-use practices for faculty using video rooms
  • Install software upgrades of videoconferencing units
  • Install and configure new videoconferencing equipment and peripherals
  • Provide technicians for IVN classes hosted by NDSU
  • Provide technical and troubleshooting assistance

 

For off-campus clientele:

IVN events: Follow the IVN fee schedule that can be found here.

Non-IVN events: Dedicated technician coverage is provided at $40/hour.

Access charges (including administrative, video test, and room charge) are $25 for 1-4 hours or $50 a day.

 

Contact Daniel Erichsen at daniel.erichsen@ndsu.edu or (701) 793-3105 with any questions or to schedule an event.


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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Tuesday, July 18, 2017 11:47:56 AM
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