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File Services

Common Issues


Folder or file does not open

If a folder or file in your user drive, department shared drive or cross-department shared drive will not open, consider the following:

1. Does the folder or file name contain any special characters?

When connecting to Windows File Services using the "off campus" instructions, folders and files with names that contain certain special characters may not open or display. In the case of a folder, you may be able to click on it, but the files within will not display. However, when you connect using the "on campus" method, those folders and files will display and open without any problems.

To resolve this issue for off-campus access, rename the folder or file and remove any special characters, including the following characters:  + ` ^ & { } [ ]

If the issue persists after renaming the folder or file, contact the IT Help Desk.

2. Does the file name include the extension (e.g., .doc, .xls)?

Files that were created without an extension cannot be opened in Windows File Services, because the system cannot determine which program to use to open the file. This issue is most common with files that were created by old Macintosh computers. 

If a file name does not include the extension, you can 1) rename the file to add the extension and then open the file, or you can 2) right click on the file and choose to "Open with" and then select the appropriate program.

If you have questions or need assistance, contact the IT Help Desk.

Determining whether your computer has been joined to NDSU's Active Directory domain

Windows 7:
  1. Open the Start Menu by clicking on the Start button in the lower left corner of your screen.
  2. Right click on Computer and select Properties.
  3. Under Computer name, domain, and workgroup settings, view the Domain field. If is listed, your computer is joined to the NDSU Active directory domain. If some other domain is listed, or if "Workgroup" is listed, your computer is NOT joined to NDSU's Active Directory domain.

Drives do not automatically appear

If your computer is NOT joined to the NDSU Active Directory domain, you need to manually connect to Windows File Services.

If your computer is joined to the domain, and your drives (e.g., U:, S:, X:) do not automatically appear upon logon, you may need to refresh Group Policy:

  1. Save your work and shut down all open applications
  2. Open a command prompt: click on the Start menu, type cmd in the Search field, and then hit Enter
  3. In the command prompt, type gpupdate /force and hit Enter
  4. When prompted with OK to logoff, type y and hit Enter
  5. Log back in to your computer, and then check to see if your drives appear.  If they do not, contact the IT Help Desk for assistance.

Forced to enter username and password to authorize changes to computer after joining the domain

Windows 7 computers that are joined to the Active Directory domain and supported by ITS Desktop Support will have User Account Control (UAC) enabled. UAC helps defend your computer against hackers and malicious software. Any time a program wants to make a major change to your computer, UAC will notify you and will ask you to authorize the change by entering your NDSU electronic ID and password.

Delays when accessing File Services from off-campus Windows 7 computer

If you experience delays when opening a folder, copying files, or moving from one folder to the next when accessing File Services from an off-campus Windows 7 computer, please do the following:

  1. Open Internet Explorer
  2. Under Tools in the menu, click Internet Options
  3. Click the Connections tab, and then click LAN Settings
  4. Uncheck the box next to Automatically detect settings
  5. Click OK 

Corrupted files when using WebDAV for Mac

Dragging and dropping files into WebDAV can result in corruption of those files. If you choose to drag and drop, check to ensure that you can open the copied file before deleting the original.

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Monday, July 29, 2019 11:22:55 AM
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