North Dakota State University

The campus is divided regarding the way that tier 2 support is offered in regards to computer issues. All staff and faculty have the ability to call the IT Help Desk for basic computer support, password changes, email setup etc. However, when the limitations of the IT Help Desk are reached, tier 2 support is needed. Some departments have their own technician(s) and other departments rely on Desktop Support to offer solutions/assistance to managed computers.

Desktop Support will assist with: Purchase of standard hardware, installation of operation systems, installation of NDSU purchased software, printer installation, software and hardware troubleshooting, warranty hardware replacement for preferred PC Hardware, **Mac hardware warranty service is done by the Bookstore, deployment of operating system updates, antivirus monitoring, virus remediation.

In order to maintain a high level of management, Desktop Support requires that system follow standard guidelines:  ITS Hardware Standards, Running supported OS (Windows 10, Sierra  and above), be setup by Desktop Support prior to use, running approved antivirus and management software, maintain our naming convention, maintain administrative account and be part of Active Directory.

Desktop Support utilizes Microsoft's System Center for Windows and Casper Suite for Macs as management tools. They provide remote management, image deployment, software installations, patch management and other administrative functionality.   More...

Desktop Support also assists the ENTIRE campus in the following ways, regardless of the support boundaries of the departments:  Printer scripts, Cascade program, Surplus computer hardware.