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Office 365

How do I change my password to prepare for the upgrade to Microsoft 365?

To prepare for the migration, NDSU employees must change their current NDSU Outlook email password. Employees who have not reset their password since July 1 should do so before September 19.

Change your NDSU Outlook password.

User who have not changed their password will continue to receive targeted messages from the N.D. University System reminding them to do so before the deadline.

If you do not change your password before September 19, the NDSU IT Help Desk will automatically reset your password to a default Xxx##YYYY format:


  • Xxx are the first three letters of your birth month with the first letter capitalized
  • ## are the last two digits of your EMPLID/Student ID
  • YYYY are the digits of your birth year

Your NDSU Outlook password is not synchronized with your other passwords, so changing your NDSU Outlook password will NOT change your NDSU Electronic ID password (used for Blackboard, cluster computers, wireless, etc.) or your N.D. University System password (used for Campus Connection, HRMS Self-Service and Financials). If you want your passwords to stay the same, you have to manually change each password.

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What is Microsoft Office 365?

Microsoft Office 365 is the email and calendar system that will soon replace the NDSU Outlook (BPOS) system currently used by NDSU employees. Microsoft Office 365 provides secure access to email, calendaring, instant messaging and Web conferencing from a computer or mobile device. This updated cloud-based system also has improved compatibility with non-Microsoft Web browsers, enabling more feature-rich online access for those who use Safari, Firefox or Chrome.

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When will NDSU employees upgrade to Microsoft Office 365?

The N.D. University System's statewide move to Microsoft Office 365 is scheduled to begin at 6 p.m. on Friday, Sept. 21, and could last until 6 a.m. on Monday, Sept. 24.

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When will NDSU students migrate to Microsoft Office 365?

At this time, students will continue to use the NDSU Live email system. The IT Division anticipates a statewide student email migration to Microsoft Office 365 later this year, which will bring all NDSU faculty, staff and students on to the same email and calendar system.

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Do I need to make any software changes prior to this upgrade?

No software changes need to be made prior to this upgrade unless you are using an email client that is not supported with Office 365.

  • Microsoft Office 2010 with Service Pack 1
  • Microsoft Office 2007 with Service Pack 2
  • Microsoft Office for Mac 2011 with Service Pack 1
  • Microsoft Office 2008 for Mac version 12.2.9

Microsoft does not officially list email clients that work in this configuration other than Outlook 2003.  Specific IMAP and POP3 configuration instructions will be provided at a later time.

Users can also access email through a Web browser, including Explorer, Firefox, Safari and Chrome, from NDSU's email hub page.

The Microsoft Services Sign In application needs to remain installed.  The first time you sign in after the upgrade, it will reconfigure supported email clients (listed above) and then automatically disable itself.

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What will be migrated over during the move to Microsoft Office 365? Will I lose any email or calendar settings?


The following will be migrated over into the new email and calendar system during the move to Microsoft office 365:

  • User mailboxes
  • Email, including your inbox, folders, sent, deleted, drafts, junk, retention, and conversations
  • Outlook calendar and meetings
  • Outlook contacts
  • Outlook notes
  • Delegated permissions
  • Forwarding
  • Mailbox permissions
  • Outlook rules
  • Safe senders and blocked senders list
  • Distribution groups
  • Organization contacts
  • Conference rooms


Customized settings in the Outlook client (e.g., customized views) will not be migrated. If you need assistance reseting these customizations, please contact the IT Help Desk at 231-8685 or

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Will I need training before I begin to use Microsoft Office 365?

No. Microsoft Office 365 will look and operate very similarly to the current NDSU Outlook system when accessed through a Web browser or software on your computer.

After changing your NDSU Outlook password, you have the option to log in to the Office 365 Web portal at to take a tour of the new system. However, you will not be able to access your email or calendar from the portal until after your account is moved during the weekend of the upgrade.

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How do I configure my mobile device for Microsoft Office 365?

View Microsoft's instructions for configuring mobile devices after the upgrade.

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Do Live Meeting users need to take any action?

Microsoft has stated that Live Meetings scheduled for future dates will NOT be carried over to the Office 365 Live Meeting service.  You will need to reschedule these meetings after the upgrade. See instructions on how to view your currently scheduled meetings.

How long will items in my mailbox be kept before they are permanently deleted?

Folder / ItemLimit / Retention
Primary Mailbox size25 GB
Deleted Items folder30 days*
Retention of items removed from Deleted Items folder14 days*
Junk E-mail folder30 days*
All foldersAfter 2 years (730 days), folders and items are moved to an archive folder in your mailbox

*First day after the upgrade to Office 365, Monday, Sept. 24, is "day 1" for all items moved over into the new system.

Where can I get more information about this upgrade?

The N.D. University System began communicating with users statewide on August 21 regarding the migration.

The University System's Microsoft Office 365 migration website also provides additional details about the migration, including information regarding computer compatibility requirements.

If you have questions, please contact the NDSU IT Help Desk at 231-8685 or

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Monday, June 15, 2015 11:16:16 AM