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Common Issues - Connecting to Wireless

Windows PC

If your Windows PC won't connect to eduroam after running the XpressConnect application, here are some common tips to try:

  • Temporarily disable the antivirus software on your computer (Common AV software: McAfee, Norton, WebRoot)
  • Verify the date, time, and time zone are correct on the computer
  • Try manually installing the wireless certificate:

    • Click the WiFi icon in the lower right corner and select Network Settings
    • Click Wireless Settings
    • Scroll down to Manage Known Networks
    • Select eduroam and click Forget
    • Connect to NDSU Instructions and go to to page
    • Click the Show all other operating systems link below the Windows option
    • Click the Other Operating Systems options at the bottom
    • Click Step 1: Install the CA Certificate

      • Depending on the browser, if you do not get the option to open it once it is downloaded, go to the Start icon and select File Explorer and open the Downloads folder, double click the file that starts with CA

    • Click Install Certificate
    • Click through the steps with the default options until the installation is complete
    • Go back to Cloudpath
    • Click Step 2: Install Your Certificate
    • When prompted for the password, have the user enter their NDSU electronic ID password
    • Click through the remaining prompts
    • Once the CA Cert and User Cert are installed, connect to the eduroam network
    • When prompted for username and password, click connect using a certificate
    • Choose your email address if it is not already selected and click Connect
    • This should connect them to the eduroam network

If neither of the solutions work, you can follow steps below to connect to the eduroam wireless network:

  • Right click the wireless icon in the lower right corner and select Open Network and Sharing Center
  • Click Set up a new connection or network
  • Choose Manually connect to a wireless network, click Next
  • Enter eduroam for Network name:
  • Select WPA2 Enterprise from the Security type: drop down menu
  • Click Next
  • Click Change connection settings
  • Select the Security tab at the top of the window
  • Select Microsoft EAP-TTLS from the Choose a network authentication method: drop down menu
  • Click OK
  • Click Close
  • Connect your computer to eduroam in the available wireless networks
  • When prompted, enter your NDSU email address and NDSU electronic ID password (same as Blackboard)
  • Click OK
  • Click Connect on the warning message that appears.


With some Android devices, after running the certificate configuration app, the device will not successfully connect to the eduroam network using the certificate. In these cases, use the following instructions to connect to the eduroam wireless network:

  • Connect to eduroam
  • Modify the network connection settings

    • EAP method: TTLS
    • Phase 2: PAP
    • CA Cert: Unspecified
    • Identity: Enter your NDSU email address
    • Anonymous identity: (leave blank)
    • Password: NDSU Electronic ID password (Same as Blackboard)

  • Click Connect to finish



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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Thursday, September 08, 2016 1:47:23 PM
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