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Mission Statement

Student Technology Services furthers the ideals of North Dakota State University and the Information Technology Division by employing qualified students for the support of NDSU information technology needs. STS fosters student leadership and success by facilitating career and professional development through work-based learning.

Learn more about employment from current STS employees:

Core Values


We value the unique abilities and talents of STS employees, as well as the guidance and expertise provided by the Information Technology Division and other campus staff.


We believe that for STS to be successful, all team members must demonstrate professionalism in their attitudes, appearance, and actions.


We believe integrity is essential for creating and maintaining a climate of trust and openness.


We believe all individuals should be treated with respect and equity.

Customer Service
We believe that STS is customer-focused; therefore, team members must be friendly, courteous, and responsive to customer needs at all times.


We believe that teamwork generates the collaboration and creativity necessary for adapting and progressing in a continuously evolving technology environment.


We value a learning-centered workplace that provides employees with opportunities for personal and professional growth through formal training and everyday work experience.

Goals of the STS Program

  • Integrate all technology services and support provided by students into a single consistently managed program
  • Build a more unified work force
  • Enhance training opportunities for student employees
  • Enhance communication between the IT Division administration, workgroups, and student employees
  • Develop more equitable and consistent hiring practices and pay scales
  • Empower students and prepare them for future careers
  • Provide a higher level of IT service for the NDSU campus

Origins of the STS Program

Several campuses around the country (Oklahoma State University, University of Wisconsin-Milwaukee, Washington State University, South Dakota State University-Brookings, and St. Louis University) have implemented successful STS programs. These programs are staffed and managed by students.

In June 2004, nine IT Division staff members (students and full-time staff) attended the Student Technology Services Conference at the University of Wisconsin-Milwaukee. The staff brought back valuable information that was utilized as the STS program was developed at NDSU.

The IT Division has a long and successful history of employing students who provide a wide variety of core technology services for the NDSU campus. With a solid foundation of student employment already in place in ITS, the STS program enables the IT Division to move to the next level in student-supported IT services.

Student Focused. Land Grant. Research University.

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Tuesday, November 03, 2015 10:27:29 AM
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