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Classroom Technology Technician

Hours per week: 15-20
Starting wage: $9.20/hour
Reports to: Classroom Technologies Specialist

Provide in-depth, effective, and timely technical assistance and support to NDSU students, staff, and faculty for the services and equipment provided by Information Technology Services. This assistance and support will be provided via telephone and direct client contact. Although technical skills play a major role in fulfilling the requirements of this position, customer service can be an even more important contributor to success.

Duties and Responsibilities:

  • Provide excellent customer service to faculty and staff in response to reported issues
  • Troubleshoot, analyze, and resolve technical problems in instrumented classrooms and computer labs

    • Problems may be related to LCD projectors, A/V switcher/controllers, document cameras, computers, printers, etc.

  • Train students, faculty and staff on proper usage of presentation equipment
  • Complete printer and computer lab rounds 

    • Check and test computer lab equipment to ensure proper functionality
    • Deliver paper and toner to printers around campus

  • Assist in the installation of instrumented classroom and computer lab equipment
  • Document troubleshooting processes and update incident tickets
  • Operate videoconference equipment for classes and meetings
  • Install software images on instrumented classroom and computer lab computers
  • Follow safety rules, help identify unsafe working conditions, stop co-workers who are working in an unsafe manner

Minimum Qualifications:

  • Good troubleshooting skills
  • Good written and oral communication skills
  • Working knowledge of computers
  • Working knowledge of audio/visual equipment
  • Current NDSU enrolled student
  • Driver’s License

Preferred Qualifications:

  • Experience in customer service
  • Experience working with professional audio/visual equipment
  • Experience working with wiring and cabling
  • Experience troubleshooting problems in a fast paced, high pressure environment

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Thursday, September 29, 2016 10:30:46 AM
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