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TLMC Learning Assistant

Hours per week:
Starting Wage: $9.20/hour
Reports to: TLMC Manager

NOTE: This position could qualify as a graduate assistantship. To be hired as a graduate assistant, the following criteria must be met: 1) the student is a graduate student being paid by a stipend; 2) the student must work 10 or 20 hours/week; 3) the student’s academic department must approve the work as eligible for a tuition waiver and grant the tuition waiver. 

In the TLMC lab, TLMC Learning Assistants assist students, staff, and faculty on a walk-in or by-appointment basis with technology-related course work and projects, including multimedia projects. They also assist with developing tutorials and other documentation as needed. Learning Assistants also have the opportunity to teach technology workshops. 

TLMC student learning assistants come from diverse academic fields and possess a wide range of computer skills. Although all learning assistants can assist students in general computing areas, each student employee has specific areas of expertise, which are posted on the TLMC Web site and in the lab. TLMC learning assistants are not equipped to handle hardware repairs or troubleshoot cluster computers/printers and do not support some department-specific specialized software.

Duties of the TLMC student learning assistants:

  • Provide NDSU students with one-on-one and small group assistance with technology-related course work and class projects on a walk-in or by-appointment basis.
  • Assist NDSU students, staff, and faculty with multimedia projects.
  • Assist students with personal projects and technology learning goals.
  • Assist students with self-paced learning materials available in the lab and online (reference books, training manuals, tutorials, special software).
  • Develop, review, and edit tutorials and other documentation on University-standard technology topics.
  • Review learning resources.
  • Continually work to enhance their own computer skills by attending ITS training sessions, flight attending for short classes, and perusing learning materials available in the TLMC lab and online.
  • Attend regularly-scheduled meetings and training as scheduled by supervisor and as required by the STS program.
  • Continually encourage responsible use of NDSU computers.
  • Enforce Student Technology Services work practices. 
  • Adhere to NDSU Human Resources policies. 
  • Maintain a high level of professional competency.
  • Deal with sensitive situations and information in a confidential manner.

Minimum Requirements:

  • 2.5 GPA
  • Excellent oral and written communication skills
  • Excellent customer service
  • Well-developed computer skills, including multimedia experience
  • Committed to life-long learning

Preferred Requirements:

  • Teaching, tutoring experience, and/or training experience 
  • Proficiency in Adobe, Microsoft, and Macromedia products and/or multimedia software and hardware
  • Experience writing documentation

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Thursday, October 20, 2016 10:42:55 AM
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