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Resource Supervisor

Hours Per Week:
15-20 Minimum
Starting Wage: $varies/hour
Reports To: IT Help Desk Management Team

NOTE: This position could qualify as a graduate assistantship. To be hired as a graduate assistant, the following criteria must be met: 
1) the student is a graduate student being paid via a stipend instead of hourly
2) the student must work the number of hours agreed upon and specified in the student's Graduate Contract form 
3) the student’s academic department must approve the work as being eligible for a tuition waiver

Supervise and oversee the lifecycle of IT Help Desk equipment and resources, including plotters, laptops, cameras, and other resources made available to NDSU students, staff, and faculty. Supervise and monitor all aspects of OMR and specialty print job processing. This includes OMR and print job tracking, maintenance and replacement of related equipment and consumables, training of IT Help Desk student staff, and ensuring billable services are handled appropriately.

Duties and Responsibilities:

  • Assist in the operational management of resource-related services offered by the IT Help Desk
  • Supervise, oversee, and assist consultants in all aspects of OMR and specialty print job processing
  • Maintain expertise in all IT Help Desk procedures by working non-supervisory scheduled shifts in multiple IT Help Desk areas
  • Assist in the development and supervision of training for IT Help Desk employees on processing OMR and specialty print jobs
  • Provide end-user and in-house documentation
  • Research and document common technical problems
  • Conduct regular communication about the supervisor's area to management
  • Work with the Help Desk Manager on setting short and long term goals
  • Make recommendations to Help Desk Management on technology purchase needs
  • Facilitate the acquisition of new equipment, the retiring of old equipment, and maintenance of current equipment
  • Ensure the highest level of confidentiality. Consultant will have access to privileged information that is strictly governed by university policies and other state and federal laws
  • Maintain a high-level of professionalism and perform other duties as directed or assigned by Help Desk Management

Minimum Qualifications:

  • Experience as a Help Desk Student Consultant (Tier 1) for one semester or equivalent work experience
  • Proven oral and written communication skills
  • Demonstrated leadership ability
  • Ability to maintain a high level of professionalism
  • Proven ability to complete projects and duties in a self-directed manner

Preferred Qualifications:

  • Supervisory/management experience
  • Demonstrated knowledge of
    • Plotting and printing
    • Cameras, laptops and other IT Help Desk equipment and resources

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Wednesday, August 23, 2017 1:46:09 PM
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