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TLMC Supervisor

Hours per Week: 15-25
Starting Wage
: Varies /hour
Reports to: TLMC Full time staff
Last updated: 9/4/2015

NOTE: This position could qualify as a graduate assistantship. To be hired as a graduate assistant, the following criteria must be met: 1) the student is a graduate student being paid by a stipend; 2) the student must work 10 or 20 hours/week; 3) the student’s academic department must approve the work as eligible for a tuition waiver and grant the tuition waiver. 

The TLMC supervisor assists the TLMC full time staff with overseeing the daily operations of the TLMC lab; supervising TLMC learning assistants, especially during night and weekend hours; orientating and training new TLMC learning assistants; monitoring the TLMC computers; ongoing training and communicating with the TLMC student employees; and developing tutorials and other documentation, as needed. The TLMC supervisor must be willing and able to work weekend and evening hours.

Duties and Responsibilities:

  • Fulfill all learning assistant duties
  • Supervise, oversee, and assist TLMC learning assistants, especially during night and weekend hours
  • Responsible for weekend and evening lab coverage
  • Schedule lab hours
  • Function as a point of contact for TLMC staff to ask questions or report problems
  • Monitor the working condition of the general lab computers and software and communicate any problems and work-around to TLMC staff
  • Assist with developing orientation material for new hires
  • Identify training needs for TLMC learning assistants and provide training as needed
  • Identify lab documentation needs and assist with developing necessary documentation
  • Oversee learning assistant projects to be worked on when it is not too busy in the lab
  • Assist customers in the lab
  • Maintain a high level of professional competency

Minimum Requirements:

  • Experience as a TLMC learning assistant for one semester or equivalent work experience
  • Good oral and written communication skills
  • Good customer service and interpersonal skills
  • Good organizational skills
  • Committed to life-long learning
  • Advanced knowledge of various types of computer hardware and software

Preferred Requirements:

  • Supervisory/Management experience
  • Teaching or tutoring experience
  • Experience writing documentation
  • Proficiency in one or more of the following: Adobe products (Photoshop, InDesign, Dreamweaver, Flash), Microsoft products and multimedia hardware and software.

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
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Last Updated: Wednesday, November 23, 2016 1:27:44 PM
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