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TLMC Supervisor

Hours Per Week
: 15-25
Starting Wage
: Varies
Reports To: TLMC Full time staff

NOTE: This position could qualify as a graduate assistantship. To be hired as a graduate assistant, the following criteria must be met: 
1) the student is a graduate student being paid via a stipend instead of hourly
2) the student must work the number of hours agreed upon and specified in the student's Graduate Contract form 
3) the student’s academic department must approve the work as being eligible for a tuition waiver

The TLMC Supervisor assists the TLMC Full Time Staff with overseeing the daily operations of the TLMC lab. This includes, but is not limited to -

  • supervising TLMC learning assistants, especially during night and weekend hours
  • providing orientation and training to new TLMC Learning Assistants
  • monitoring the TLMC computers and other lab equipments
  • providing ongoing training and communicating with the TLMC staff
  • preparing weekly TLMC lab schedules
  • developing tutorials and other documentation, as needed

Duties and Responsibilities:

  • Fulfill all duties of a TLMC Learning Assistant
  • Supervise, oversee, and assist TLMC Learning Assistants, especially during night and weekend hours
  • Responsible for weekend and evening lab coverage
  • Schedule lab hours
  • Function as a point of contact for TLMC staff to ask questions or report problems
  • Monitor the working condition of the general lab computers and software and communicate any problems and work-around to TLMC staff
  • Assist with developing orientation material for new hires
  • Identify training needs for TLMC Learning Assistants and provide training as needed
  • Identify lab documentation needs and assist with developing necessary documentation
  • Oversee the projects being worked on by the Learning Assistants
  • Assist customers in the lab
  • Maintain a high level of professional competency
  • The TLMC supervisor must be willing and able to work weekend and evening hours

Minimum Qualifications:

  • Experience as a TLMC Learning Assistant for one semester or equivalent work experience
  • Good oral and written communication skills
  • Good customer service and interpersonal skills
  • Good organizational skills
  • Committed to life-long learning
  • Advanced knowledge of various types of computer hardware and software

Preferred Qualifications:

  • Supervisory/Management experience
  • Teaching or tutoring experience
  • Experience writing documentation
  • Proficiency in one or more of the following: Adobe products (Photoshop, InDesign, Dreamweaver, Flash), Microsoft products and multimedia hardware and software.

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North Dakota State University
IT Help Desk Phone: +1 (701) 231-8685
Administrative Calls Only: +1 (701) 231-7961 / Fax: (701) 231-8541
Campus address: Quentin Burdick Building 206
Physical/delivery address: 1320 Albrecht Blvd, Fargo, ND 58102
Mailing address: NDSU Dept. 4510 / PO Box 6050 / Fargo, ND 58108-6050
Page manager: Information Technology Services

Last Updated: Thursday, July 20, 2017 10:40:51 AM
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