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United Healthcare Student Resources (UHCSR)

We encourage you to contact United Healthcare directly if you have specific questions regarding coverage, costs, or would like additional information. Please note that United Healthcare does carry other health insurance plans, but this information is specific to their Student Resources plan. Please contact United Healthcare if you carry a different plan and are looking for other information. 

UHCSR will no longer offer plans for domestic students beginning Fall 2019. If you need to enroll in a health insurance plan, please see our Resources page. 

United Healthcare Student Resources (UHCSR) Customer Service:

Phone:  1-800-767-0700
Email:  customerservice@uhcsr.com
Submit a question online: Click here 
Website:  United Healthcare Student Resources

  • Explore each policy for more information on each plan
  • Find In-Network Providers & Pharmacies
  • Frequently Asked Questions page
  • Enroll in optional dental and/or vision insurance plans (this applies to international and domestic students who meet enrollment requirements)

North Dakota University System:

NDUS information page  - provides information regarding eligibility, premiums, coverage periods and more. 

Do I Need a Referral?

The United Healthcare Student Resources plan is designed for students to first utilize the Student Health Service on campus. If you receive care at another facility, you will need a referral from Student Health in order for United Healthcare to process your claims. Please note that there are exceptions to the policy for the referral requirement which can be found online or by calling United Healthcare. Student Health Service may also help determine whether or not you need a referral, but keep in mind your insurance company is the best resource for insurance questions. 

How to file a claim with United Healthcare Student Resources

Students who received care prior to January 1, 2019 will be responsible for submitting their own claims by following these instructions. SHS began submitting insurance claims for students who received care starting January 1, 2019. 
Printable Instructions 

  1. Download a copy of your statement

    • Log into the Student Health Portal and click on the Statements tab
    • Click on the date of service for the claim you need to submit

  2. Send an email to customerservice@uhcsr.com and make sure to include the following information:

    • A copy of your statement from Student Health Service attached to the email
    • Your insurance policy number
    • Your insurance ID number (Your SR ID - found on your ID card)
    • The physical address where you want your reimbursement check mailed

  3. Create your online "My Account" through UHCSR (if you have not already done so)

    • Make sure your current address is updated in your 'My Account' so that the refund check arrives at your correct address without delays

Important Information:

  • You will receive an email notification when your statement is ready to view on the Portal. This may take up to one month after your visit to become available.
  • If you have filed the claim properly, it is processed typically within 14 working days. Check your UHSCR 'My Account' for communication is case any additional information is needed.
  • Always remember to submit your claim in a timely manner! 
  • This only applies to the NDUS United Healthcare Student Resources Plan. United Healthcare offers different plans and policies which may have different instructions on how to file a claim. For instructions on how to file claims with other policies and/or other insurance companies, please contact your insurance company directly. 

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North Dakota State University
Phone: +1 (701) 231-7331/ Fax: (701) 231-6132
Campus address: Wallman Wellness Center 102
Physical/delivery address: 18th Street and Centennial Blvd., Fargo, ND 58102
Mailing address: NDSU Dept. 2842 / PO Box 6050 / Fargo, ND 58108-6050
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Last Updated: Tuesday, May 28, 2019 3:33:10 PM
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