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Patient Rights and Responsibilities

Rights of Patients: 

  • Patients are treated with respect, consideration, and dignity.
  • Patients are provided appropriate privacy at check in and in evaluation and treatment areas. 
  • Interpretation services are available. 
  • Patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
  • Patients are given the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.
  • Patients are able to access patient rights and responsibilities prior to receiving care.
  • Patients are informed of their right to change providers if other qualified providers are available. 
  • Patients have access to the following information:

    • Patient rights
    • How to voice grievances regarding treatment of care
    • Methods for providing feedback, including complaints
    • The patient's right to change providers if other qualified providers are available
    • Advanced directives, as required by prevailing laws and regulations

  • Patients have access to information about the organization regarding: 

    • Services available
    • Provisions for after-hours and emergency care
    • Fees for services
    • Payment policies
    • Credentials of health care professionals
    • The absence of malpractice coverage (all SHS staff are covered by NDUS policy)

  • Patients may express grievances to the Director of the Student Health Service, Patricia Dirk at 701-231-8758 or If the grievance is unresolved at this level, a Problem/Complaint Form may be completed and submitted to the Office of the Vice Provost for Student Affairs and Enrollment Management or by calling 701-231-7701.

Responsibilities of Patients: 

  • Patients are informed of their responsibilities prior to receiving care. 
  • Patients are to provide complete and accurate information to the best of his/her ability about his/her health, any medications, including over-the-counter products and dietary supplements, and any allergies or sensitivities. 
  • Patients are to follow the course of treatment prescribed by their provider and participate in their care.
  • Patients are to provide a responsible adult to provide transportation home and to remain with them as directed by the provider or as indicated on discharge instructions. 
  • Patients are to accept personal financial responsibility for any charges not covered by insurance.
  • Patients are to behave respectfully toward all health care professionals and staff, as well as other patients and visitors.

Student Focused. Land Grant. Research University.

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North Dakota State University
Phone: +1 (701) 231-7331/ Fax: (701) 231-6132
Campus address: Wallman Wellness Center 102
Physical/delivery address: 1707 Centennial Blvd., Fargo, ND 58102
Mailing address: NDSU Dept. 2842 / PO Box 6050 / Fargo, ND 58108-6050
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Last Updated: Thursday, June 25, 2020 10:16:13 AM
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