Patient Rights and Responsibilities
Rights of Patients:
- Patients are treated with respect, consideration, and dignity.
- Patients are provided appropriate privacy at check in and in evaluation and treatment areas.
- Interpretation services are available.
- Patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
- Patients are given the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.
- Patients are able to access patient rights and responsibilities prior to receiving care.
- Patients are informed of their right to change providers if other qualified providers are available.
- Patients have access to the following information:
- Patient rights
- How to voice grievances regarding treatment of care
- Methods for providing feedback, including complaints
- The patient's right to change providers if other qualified providers are available
- Advanced directives, as required by prevailing laws and regulations
- Patients have access to information about the organization regarding:
- Services available
- Provisions for after-hours and emergency care
- Fees for services
- Payment policies
- Credentials of health care professionals
- The absence of malpractice coverage (all SHS staff are covered by NDUS policy)
- Patients may express grievances to the Director of the Student Health Service, Patricia Dirk at 701-231-8758 or Patricia.Dirk@ndsu.edu. If the grievance is unresolved at this level, a Problem/Complaint Form may be completed and submitted to the Office of the Vice Provost for Student Affairs and Enrollment Management or by calling 701-231-7701.
Responsibilities of Patients:
- Patients are informed of their responsibilities prior to receiving care.
- Patients are to provide complete and accurate information to the best of his/her ability about his/her health, any medications, including over-the-counter products and dietary supplements, and any allergies or sensitivities.
- Patients are to follow the course of treatment prescribed by their provider and participate in their care.
- Patients are to provide a responsible adult to provide transportation home and to remain with them as directed by the provider or as indicated on discharge instructions.
- Patients are to accept personal financial responsibility for any charges not covered by insurance.
- Patients are to behave respectfully toward all health care professionals and staff, as well as other patients and visitors.