Patients are treated with respect, consideration and dignity.
- Patients are provided appropriate privacy at check in and in evaluation and treatment areas.
- Interpretation services are available.
- To the degree known, complete information concerning their diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
- Patients are given the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.
Patients are informed of their rights:
- Patients may express grievances regarding treatment or care to the Director of the Student Health Service, Patricia Dirk at 701-231-8758 or Patricia.Dirk@ndsu.edu.
- If the grievance is unresolved at this level, a Problem/Complaint Form may be completed and submitted to the Office of the Vice Provost for Student Affairs and Enrollment Management or by calling 701-231-7701.
- Patients may provide feedback by completing the online Student Suggestion Form, paper suggestion form in the Student Health Service lobby, post appointment survey after a provider visit and/or the annual student feedback survey.
- Patients have a right to change providers if other qualified providers are available.
- Advanced directives, as required by prevailing laws and regulations.
Patients are informed of their responsibility to:
- Provide complete and accurate information to the best of their ability about their health, any medications, including over-the-counter products and dietary supplements, and any allergies or sensitivities.
- Follow the agreed-upon treatment plan prescribed by their provider and participate in their care.
- Provide a responsible adult to provide transportation home and to remain with them as directed by the provider or as indicated on discharge instructions.
- Accept personal financial responsibility for any charges not covered by insurance.
- Behave respectfully toward all health care professionals and staff, as well as other patients and visitors.
Information about Student Health Service is available regarding:
For students 18 years of age or older, Student Health Service is unable to disclose any information regarding a students' care to family, friends, roommates, instructors, or other individuals unless written consent has been provided by the student.
The form needed for written consent is called Authorization and Request for Release of Medical Information.
Please read our Notice of Privacy Practices for additional information.