Rights of Patients:
- Patients are treated with respect, consideration, and dignity.
- Patients are provided appropriate privacy at check in and in evaluation and treatment areas.
- Interpretation services are available.
- Patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
- Patients are given the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.
- Patients are able to access patient rights and responsibilities prior to receiving care.
- Patients are informed of their right to change providers if other qualified providers are available.
- Patientshave access to the following information:
- Patient rights
- How to voice grievances regarding treatment of care
- Methods for providing feedback, including complaints
- The patient's right to change providers if other qualified providers are available
- Advanced directives, as required by prevailing laws and regulations
- Patients have access to information about the organization regarding:
- Services available
- Provisions for after-hours and emergency care
- Fees for services
- Payment policies
- Credentials of health care professionals
- The absence of malpractice coverage (all SHS staff are covered by NDUS policy)
- Patients may express grievances to the Director of the Student Health Service, Patricia Dirk at 701-231-8758 or Patricia.Dirk@ndsu.edu. If the grievance is unresolved at this level, a Problem/Complaint Form may be completed and submitted to the Office of the Vice Provost for Student Affairs and Enrollment Management or by calling 701-231-7701.
Responsibilities of Patients:
- Patients are informed of their responsibilities prior to receiving care.
- Patients are to provide complete and accurate information to the best of his/her ability about his/her health, any medications, including over-the-counter products and dietary supplements, and any allergies or sensitivities.
- Patients are to follow the course of treatment prescribed by their provider and participate in their care.
- Patients are to provide a responsible adult to provide transportation home and to remain with them as directed by the provider or as indicated on discharge instructions.
- Patients are to accept personal financial responsibility for any charges not covered by insurance.
- Patients are to behave respectfully toward all health care professionals and staff, as well as other patients and visitors.
For students 18 years of age or older, Student Health Service is unable to disclose any information regarding a students' care to family, friends, roommates, instructors, or other individuals unless written consent has been provided by the student.
The form needed for written consent is called Authorization and Request for Release of Medical Information.
Please read our Notice of Privacy Practices for additional information.