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To contact Telecommunications and Emergency Technologies, please call one of the following:

  • x1-8401 on campus
  • 800-643-7242
  • 701-231-8401

 

Introduction


Telecommunications and Emergency Technologies serves North Dakota State University students, faculty, staff, and a variety of NDSU partners by providing leadership and expertise in enterprise voice, emergency technologies, and the University’s underground communications infrastructure.  Vital to our overall operation is our role in supporting NDSU’s Police and Safety, 24-hour, Communications Call Center, and their emergency response teams and processes.  In addition to the main campus, NDSU delivers voice, security card access and video surveillance services to eight remote NDSU locations.  We also have a partnership with North Dakota State College of Science  in Wahpeton to deliver voice services over the State Network.  Likewise, our department provides leadership regarding State-wide telephony integration/collaboration within the North Dakota University System.

                                                                                                                                        Telecommunications Diagram


As a result of several campus-wide directives and initiatives, the Telecommunications and Emergency Technologies Department has experienced tremendous expansion and growth.  We have implemented new advanced technologies designed to enhance the security and safety of the campus, engaged in enterprise-wide partnerships, reflected on and enhanced the fusion of voice and data in one platform, and have continued to leverage the institution’s investment in providing the technology/infrastructure to support the growth and expansion of NDSU on the main campus and its remote sites.      

Technologies

TELECOMMUNICATIONSEMERGENCY SUPPORT


Transport Infrastructure
  • 17.2 miles of underground conduit
  • 5,303 miles of outside copper cable (conductor feet)
  • 341 miles of inside copper cable
  • 20.5 miles of campus fiber optic cable; 2,250 strands
  • 9.1 miles of leased fiber optic cable
  • 3.4 miles of outside CATV coax cable
  • 56.2 miles of inside CATV coax cable

CATV

  • Cable television head-end and distribution to 48 main and remote campus buildings
  • 152 academic and administrative locations
  • 1,909 residence halls and apartment units
  • Integrated into campus Emergency Alert System (EAS) 
Voice                                               
  • Dial tone - 6,129 lines
  • Enterprise PBX includes nine remote locations with over 400 custom voice features
  • Enterprise Survivable Servers (ESS) with duplicated carrier facilities
  • Telephones (VoIP, digital, and analog)
  • Local and long distance calling - 850,600 long distance minutes annually
  • Voice messaging and unified communications
  • 90 users of phone to cellular bridge (EC500)
  • Music on hold
  • Specialized and outside lines (ISDN, fax, 1FB, modem, etc.)

Security Card Access

  • 377 doors on the system
  • 17,900 users have access privileges
  • 24,000 door access "swipes" in a typical day
  • 300 to 1,500 access and door schedule changes per week
  • Centralized system managed within Telecommunications in partnership with Facilities Management for installation and support
  • Proximity card reader technology
  • Door alarm monitoring and reporting
  • Part of NDSU "one-card philosophy"
Call Management
  • Custom phone features and buttons
  • Custom calling features
  • Automatic Call Distribution (ACD)
  • Extension to Cellular (EC500)
  • Avaya Aura Messaging (voice mail)
  • Meet-Me conferencing
  • IP softphone and video softphone
  • CentreVu Supervisor with IP agents

Emergency Communications

  • Emergency Alert System (EAS) using CATV
  • Broadcast messaging
  • 24 blue light emergency phones
  • Voice support for NotiFind
  • Campus emergency alert "panic buttons"
  • Crisis Alert Monitoring for Police

Cellular

  • 485 total business cell users
  • 200 smartphones in service
  • 1,126,500 cellular minutes annually

Video Surveillance

  • Advanced enterprise IP video surveillance system with analytics and smart video recorders
  • Integration to security card access system
  • Centralized video recording

Major Initiatives

 

  • “NDSU Safety and Security Assist” – Pathlight

o   In partnership with the department of University Police and Safety, completed implementation of a new location-based personal safety and security assist app for students, faculty, and staff.  The fully integrated app for Android phone and iPhone devices uses location-based services, allowing users to initiate tracking of their travels between destinations.  Safety is enhanced by allowing police to see their location, and quickly respond alerting a dispatcher.  

o   Integrates with current NDSU technologies:

     - ID card system (one-card philosophy)
     - Centralized electronic locks and card access
     - Centralized surveillance camera system
     - Real-time alarming, monitoring and reporting to 24/7 University Police Communications Call Center

 

  • Telecommunications and Emergency Technologies, building on NDSU’s existing enterprise Voice over Internet Protocol (VoIP) platform, has initiated statewide collaborative efforts to manage connectivity for various entities, laying the framework for next generation Unified Communication technologies and furthering NDSU’s commitment to providing enhanced telecommunications services to students, faculty and staff in a global environment.  This state-wide collaborative effort, together with State Government and respective University System institutions, is now realizing the efficiency and convenience benefits of enhanced and transparent unified communications.

o   Continuing to enhance voice technologies with improved redundant and survivable functionality

o   Upgraded existing campus analog and digital telephones to the latest generation of device technology

 

  • Continued partnership with the State of ND (Information Technology department) to provide voice services and communications infrastructure to multiple campus locations, including the newly added Attorney General’s office.


      

    • A state-wide unified communications effort, initiated by NDSU, continues collaboration with respective University System institutions, to provide 5-digit VoIP dialing between campuses and state government.  Leveraging the North Dakota State Network this effort realizes efficiencies and convenience benefits of enhanced and transparent unified communications.  Connected locations include Dakota College Bottineau, Lake Region State College, Mayville State University, North Dakota State College of Science, North Dakota State Government (Bismarck), North Dakota State University, NDSU Dickinson Research Extension Center, North Dakota University System Office (Bismarck), University of North Dakota, and Valley City State University.  Newly added is the NDSU School of Nursing at Sanford in Bismarck. 
    •  

      

    • Completed construction of the Quentin Burdick Building (QBB) upgrades to electrical infrastructure, including increased generator capacity.  This Phase II project at an estimated cost of $1,000,000 was funded from 2013-15 appropriated operations. 

    Future phases include mechanical/HVAC upgrades to both the voice and data centers.

     

    • To proactively improve security, continued expansion of the University’s centralized and integrated video surveillance system, in keeping with the philosophical change to facility envelope security pursued since the fall of 2007, continues to support full feature interoperability with the centralized card access and voice recording systems, alarming back to the 24/7 Police Communications Call Center.  This centralized system of surveillance is a continuing evolution of the university philosophy of one system adherence to providing 24/7 recording capabilities with real time ability to utilize surveillance cameras as part of the safety, security and emergency response operations of NDSU.

    This ongoing project/philosophy provides a mechanism to comply with the intent of State and Federal acts and regulations, including the Clery Act and Higher Education Opportunity Act.  It also provides a means to comply with other audit and federal compliance requirements, and to responsibly mitigate potential liabilities.  Coordinating priorities with Police and Safety, it is essential that this ongoing “system” investment/initiative is scalable, sustainable and expandable.

                                        

    • Completion of substantial centralized upgrades to increased storage capacity of the core system was added in preparation for upcoming video surveillance projects, including the STEM Building, Memorial Union and Residence Life.  The expansion accommodates additional camera capacity, video analytics, storage, recording as well as adequate licensing and maintenance, for flexibility of potential projects encompassing building envelope and new construction.                                      

    o   Continued incorporating pan/tilt/zoom (PTZ) cameras and video surveillance equipment to capture a broader safety and security surveillance picture of the campus, placed in strategic locations to increase the overall safety and security of the campus to maximize surveillance efforts, particularly at night, for the movement of faculty, staff and students throughout the core campus.

    o   Planning and engineering has begun for immediate implementation of North Dakota University System pool Safety and Security dollars.  These dollars will further enhance anticipated critical priorities for significant NDSU buildings and core areas of the campus.  The first priority of this phased approach is to begin with 10 student focused 24/7 occupied buildings.                                                                                                     

    o   As additional dollars are made available, additional phases will continue to monitor and secure the exterior building entrances and core campus areas.  Secondly, interior safety and security in select building locations will be considered.  As well, migration of existing independent campus video surveillance locations onto the “system” with policy development and a costing structure to include a scalable model to enable expansion as dollars are made available.  Our partnership with Network Engineering and Operations continues for video surveillance installation and maintenance.  

    o   In addition, planning and engineering has begun for immediate implementation of video surveillance equipment to encompass the exterior building envelope of campus residence halls and university apartments.

                      

    • Continued expansion, upgrades and necessary repairs of the campus underground transport infrastructure supplements existing aged infrastructure, provides greater bandwidth and higher connection speeds to campus buildings in support of future academic and research requirements.

    o   Design began to extend the university’s transparent infrastructure services to the remaining residence halls, university apartments and potential future growth to the north and east of campus.

    o   Begun the design phase and procurement of NDSU Telecommunications Path Diversity Phase I to Auxiliary Enterprises to supplement existing telecommunications infrastructure in a diverse path for campus emergency resiliency/failover services in the campus Emergency Operations Center (EOC).

    o   Will begin to prepare for provision of voice, data, CATV, card access and video surveillance infrastructure to the new Veterinary Diagnostic Laboratory west of Interstate 29.

     

    • Continued expansion of the campus CATV infrastructure to provide the Emergency Alert System.  This system now provides an emergency TV broadcast to 1995 residence hall and apartment units and ……168 administrative and academic locations in…… 57 campus buildings.  Routine testing of all systems continues on the first Wednesday of each month.

    o   Upgrade campus Emergency Alert System (EAS) system to the latest generation  technology

    o   Upgrade of 21 CATV amplifier modules

    o   Hiring of consultant in preparation for Entertainment Video Request for Proposal in late 2015

     

    • Project planning will continue to increase the 27 existing blue light emergency phones.  Providing proactive and highly visible improved security creates campus awareness and responsiveness of emergency communication, vital for establishing safe environments for students, residents, employees and visitors both daytime and nighttime.

    Upgraded blue light towers/phones to new brighter more visible energy efficient LED blue lights

     

    • Continued partnership with North Dakota State College of Science (Wahpeton and Fargo locations), now in its seventh year, with fully integrated enterprise voice services with advanced features and mobile solutions, as well as the provisioning of administrative and technical support.  This collaborative effort leverages the North Dakota State Network (STAGEnet) and NDSU’s existing technology investment and expertise, allows both campuses to provide more competitive and cost effect services, as well as expansion of a shared interest and a collaborative spirit between the two campuses. 
    • Continued efforts to expand IT Division business processes utilizing BITEK, the Telecommunications department’s existing accounting and billing management system, to customize and consolidate the Division’s billing, accounts receivable and reporting processes. 

    Preparation and design has begun to implement BITEK’s work management module to improve and automate service request business processes, to include electronic forms

     

    • Security card access is a vital component in the ongoing vigilance and timely response to life safety, and property preservation threats at North Dakota State University.  Its philosophical priority includes securing the exterior facility entrances for the campus by providing electronically controlled access to the “envelope” of each building for life safety operations.  This direction provides a mechanism to comply with the intent of State and Federal acts and regulations, including the Clery Act and Higher Education Opportunity Act.  It also provides a means to comply with other auditing requirements and to reasonably mitigate potential liabilities.

    o   Security card access continues to incur growth and expansion campus wide both in new construction and in existing facilities.  Major construction projects were completed at AES Greenhouse Phase III, Library, Old Main, Barry Hall, West building, Auxiliary building, Research 1, Sudro Hall, Ehly Hall, Stevens Hall, Living Learning Center West, Morrill, Walster Hall, Memorial Union, Hultz Hall, Music Education building. 

    o   Planning and engineering has begun for immediate implementation of North Dakota University System pool Safety and Security dollars.  These dollars will begin to enhance anticipated critical priorities for significant NDSU buildings and core areas of the campus. The first priority of this phased approach is to begin with 10 student focused 24/7 occupied buildings.

    o   In addition, planning and engineering has begun for immediate completion of the final phase of security card access encompassing the exterior building envelope of campus residence halls and university apartments.

    o   Continued NDSU partnership with North Dakota State College of Science (Fargo location) to provide security card access and centralized alarming and monitoring.

    o   Continued collaborative partnership with Facilities Management in the expansion of installations, trouble resolution and preventive maintenance of security card access, including major construction, which continues to be done in-house.  This “card access shop” philosophy has led to improved focus on quality, consistency, and enhanced alarm accuracy to the 24/7 Police Communications Call Center.


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    Telecommunications & Emergency Technologies
    Web Page Contact:  Linda.KrogenBrandt@ndsu.edu | +1 (701) 231-8401

    Last Updated: Tuesday, April 12, 2016 2:48:55 PM