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Overview

 

NDSU provides centralized cellular services for faculty and staff through the Telecommunications & Emergency Technologies Department. 

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Benefits and Features


Benefits to NDSU Faculty and Staff
  • Assistance and one-stop ordering of devices and plans
  • Excellent pricing from ND State Contract
  • Institutional pooling of minutes
  • Synchronization between office computer email, calendar, and contacts, and smartphones/tablets using Microsoft Office 365
  • Assist in mobile device trouble and carrier problem resolution
  • Advocacy for NDSU in our relationships with the cellular carriers and the State cellular contract committee
  • Centralized billing and record keeping
  • Review of cellular bills from carriers to verify that contract pricing has been provided and billing irregularities have been addressed
 Features
  • 3G and 4G/LTE national carriers
  • Full range of cellular telephone manufacturers and models available from traditional cell phones to smartphones
  • Latest smart devices including Android tablets, Apple iPads, and specialized smartphones
  • International calling and roaming
  • Variety of accessories are available

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Ordering, Changing or Discontinuing a Cell Device or Plan

 
  1. NDSU Cellular Service Request Form   (via campus email system)
  2. Determine the type of plan required (Basic Phone or Smartphone)
  3. Decide the type of device and accessories that best meet your business needs.
  4. Decide on the carrier plan that meets your calling, texting, and data requirements.  You can also contact Telecommunications for suggestions.
  5. Contact your department's authorized cellular service approver. They will submit the above form through the campus email system (login required), funding information is required and all one-time and recurring charges associated with cellular services, are the responsibility of the ordering department.
  6. Telecommunications staff will process your request and will contact you with an update.
  • For more NDSU Outlook information or assistance with configuring your smart device to use it, please contact the ITS Help Desk

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Getting Cellular Help and Service Availability

 
Troubleshooting


Cell Device Does Not Power On

  1. Fully remove battery from device.  Wait 30 seconds.  Replace battery and turn device back on
  2. Is the battery dead?
  3. Verify that the charger connections are good to the cellular device
  4. If the battery is dead, has it been connected to the charger for at least 10 minutes before trying to power it up again?  Cell phones run off the battery even when connected to a charger so there must be enough of a charge to sustain the phone.  If the phone does not turn on after an hour of charging, install a new, charged battery.  Contact Telecommunications if you need to order a battery
  5. If the steps above did not work, please contact Telecommunications

Cannot Make or Receive Calls

  1. Power is on?
  2. Do a hard power shut down (typically holding the power button for five seconds or so).  When device has completely turned off, wait 10 seconds.  Turn back on
  3. Do a hard power shut down, per above, and then fully remove battery from device.  Wait 30 seconds.  Replace battery.  Turn back on
  4. Does the phone have at least one or two bars indicating it is connected to the cellular network?  Move to an area with better reception.  If you are not able to get connection bars from a known-good location, please contact Telecommunications
  5. Does the phone indicate it is roaming a majority of the time when it typically does not?  If so, please contact Telecommunications
  6. For smart phones/devices does texting, web, or syncing issues, contact the ITS Help Desk

Web No Longer Functions

  1. Do a hard power shut down (typically holding the power button for five seconds or so).  When device has completely turned off, wait 10 seconds.  Turn back on
  2. Do a hard power shut down (per above) and then fully remove battery from device.  Wait 30 seconds.  Replace the battery.  Turn device back on
  3. Able to sync with NDSU Outlook?  If not, please connect with the NDSU Help Desk.
  4. Telephone able to make and receive calls?  If not, contact Telecommunications
  5. Does texting still function?  If not, please contact Telecommunications  

Problems Syncing with NDSU Outlook (Email, Calendar, Contacts, etc.)

  1. Does web browsing work to sites that you do not typically go to (i.e. that are not cached)?  If not, contact Telecommunications
  2. If texting and telephone functions are working, please connect with the NDSU Help Desk.
Availability


Please contact Telecommunications & Emergency Technologies during regular business hours for device and plan orders, troubles, and service moves/adds/changes.

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How to Use Cellular Services from NDSU


Synchronizing Email, Calendar, and Contacts with Smartphones/Tablets (NDSU Outlook)

 

  1. For further assistance with NDSU Outlook on your smart device contact the ITS Help Desk  at 701-231-8685, option 1
Common Cellular Voice Mail Commands

Dialing Your Cellular Voice Mail (not NDSU Aura Messaging)
*86Call voice mail from cell phone


When Listening to Messages
0Help
#Skip or finish menu items
**Exit or cancel


7Delete
9Save
2Pause
4Replay message
5Date and time message sent


1Rewind a few seconds
11Rewind to beginning of message
3Fast forward a few seconds
33Fast forward to end of message

Skip Greeting when Leaving a Message on Another Person's Cell Phone
*If you want to bypass the greeting before leaving a voice mail message for another party, press * (star) and on most carriers you will hear a beep; then leave the message
International Calling (from inside the United States)
  1. Have in mind the type of international calling service you need:  how frequently will you make international calls, are international calls routine to your work or for a particular period of time only, what will the typical duration of a call be, will calls be made to many different countries or limited to a particular country, etc.?
  2. Determine the services you need:  international calling, texting, and/or texting with pictures
  3. Get authorization from the budget manager responsible for your recurring cellular charges to add international services.  Please note that it may take the carrier a couple of business days to get all services added to your plan
  4. Contact Telecommunications and we will work with you and the carrier to set up the most cost-effective plan
International Roaming (mobile device use outside of the United States)
  1. The sooner you start the process for international roaming the better.  In some cases it may take a week or more to establish this service and it may require additional hardware
  2. Have in mind the type of international calling service you need:  how frequently do you travel outside of the U.S. and make international calls, are international calls routine to your work or for a particular period of time only, what will the typical duration of a call be, will calls be made to many different countries or limited to a particular country, etc.?
  3. Will you need texting, picture texting, or data services outside of the U.S.?  We recommend contacting us to determine the number of texts and bandwidth you are currently using to help estimate your international needs
  4. Get authorization from the budget manager responsible for your recurring cellular charges to add international services.  Please note that it may take a week or more to get all services added to your plan and in some cases additional hardware for your mobile device will be required
  5. Contact Telecommunications and we will work with you and the carrier to set up the most cost-effective plan
  6. International data overages can be extremely expensive and these costs are the responsibility of the department.  Check out tips from the FCC Wireless World Travel Guide

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Frequently Asked Questions


Can I synchronize my email, calendar, and contacts with my smartphone or tablet?

Yes - see the How To section above for more information

Are there employee discounts available for personal cell phones?
Currently, AT&T and Verizon do offer employee discounts.  For the latest information, please see the North Dakota Council of State Employees.  These discounts and related processes are in no way associated with NDSU.  Contact the carrier of your choice for ordering details

Can I port my personal cell phone number or one I had with a former employer to a new NDSU cellular device?
No -  NDSU cellular equipment is for NDSU business only and is subject to State statutes on this matter

Will NDSU pay a portion of my personal cell charges if I use it for NDSU business?
There is no model currently in place for reimbursement of personal cell charges related to NDSU business. 

Will I be able to port my NDSU cellular phone number if I leave NDSU?
In most cases, no.  Your number may be reused by your department and is considered an NDSU investment

If I leave NDSU can I take my NDSU cellular device with me?
No - NDSU-procured cellular devices (even at $0.00 promotional value from a carrier) are NDSU property and must be disposed of properly through the Purchasing Department

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Contract, Rate, and Billing Information


Rates/Contract Information


Charges are passed-through from the carrier to NDSU departments with no mark-up from Telecommunications & Emergency Technologies.  Rates are listed below based on the latest contract:

 
VOICE PLANS: AT&T Voice-Only Verizon Voice-Only 




100 Min. $22.50 100 Min. $23.99 + 100 messages

N/A 200 Min. $28.69 + 100 messages

300 Min. $29.25 N/A

N/A 400 Min. $30.76 + 100 messages

600 Min. $39.75 600 Min $44.10 + 100 messages

1000 Min. $52.50 1000 Min. $56.40 + 100 messages


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TEXTING PLANS: AT&T Texting Verizon Texting
$3.00 - 200 messages $10.00 - 1000 messages

$20.00 - unlimited messages $12.00 - unlimited messages




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SMART PHONES: AT&T Smartphones Verizon Smartphones




300 Min./unlimited data, pictures, and text - $48.75 400 Min./unlimited data, pictures, video and text - $49.35

600 Min./unlimited data, pictures, and text - $61.43 600 Min./unlimited data, pictures, video and text - $62.19

1000 Min./unlimited data, pictures, and text - $73.13   1000 Min./unlimited data, pictures, video and text - $74.03


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PHONE REPLACEMENT:  
12 months 10 months








.
SHIPPING: Overnight at no charge Overnight at no charge


This contract period ends October 2018

Billing


Billing is provided through the Bitek general ledger interface on the 16th of each month.  One bill contains all cellular, telecommunications, and emergency technologies charges. To request call detail records for a particular cellular phone number for a given month, the department's Telephone Administrator can contact Telecommunications for this service.

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Telecommunications & Emergency Technologies
Web Page Contact:  Linda.KrogenBrandt@ndsu.edu | +1 (701) 231-8401

Last Updated: Tuesday, November 07, 2017 4:35:30 PM
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